How can I check that PROM integration is working
In fact, the integration does not work (before that everything worked)
The task on this issue was set separately https://1b.app/ru/forum/price-platforms-and-marketplaces/12957-perestali-zahodit...
The TP prom service said that everything is working fine from their side
They checked the API keys, everything is OK with these keys
There are no logs by prom
TP specialists ask what request you send and what error you get
How can such information be seen in the system?
Original question is available on version: ru
The task on this issue was set separately https://1b.app/ru/forum/price-platforms-and-marketplaces/12957-perestali-zahodit...
The TP prom service said that everything is working fine from their side
They checked the API keys, everything is OK with these keys
There are no logs by prom
TP specialists ask what request you send and what error you get
How can such information be seen in the system?
Answers:
1. you can upgrade to the OS, it shows more information on the API
2. What kind of data do you not receive?
2. What kind of data do you not receive?
08.02.2022, 00:56
Original comment available on version: ru
Ustimenko Igor
OneBox production
OneBox CTO wrote:
1. you can upgrade to the OS, it shows more information on the API
The OS has logging of requests that go to the prom, and if there are errors, can you see them there?
Ustimenko Igor
OneBox production
OneBox CTO wrote:
2. What kind of data do you not receive?
No orders were received, that is, they are on the prom, but they did not come into the system, the prom support service said that everything was fine with them, that the problem was on our part and requested requests but they were not there (in fact, this is described in the topic)
08.02.2022, 09:22
Original comment available on version: ru
irina wrote:
The OS has logging of requests that go to the prom, and if there are errors, can you see them there?
errors are written in the application itself + logging files in the log report
irina wrote:
No orders were received, that is, they are on the prom, but they did not come into the system, the prom support service said that everything was fine with them, that the problem was on our part and requested requests but they were not there (in fact, this is described in the topic)
as far as I can see the orders you have in the system
if you can't find some order, give me its number, i will give a link to it in the system
16.02.2022, 01:03
Original comment available on version: ru
Ustimenko Igor
OneBox production
OneBox CTO wrote:
if you can't find some order, give me its number, i will give a link to it in the system
Now there are orders, the problem was earlier, there were no orders, that is, the integration did not work and it was necessary to prove to TP prom that the problem was in their API, but there was nothing to prove
16.02.2022, 23:35
Original comment available on version: ru
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