Switching statuses to Prom
Hello!
There are three Prom cabinets that are connected to Boxing.
On one of them, it does not transmit the statuses "accepted, canceled" and others.
The external id is specified in the order interface.
Tell me what could be the reason?
Test order https://toptuning.crm-onebox.com/6009/
Original question is available on version: ru
Інтегратор CRM+ERP. Компания Olmonic
There are three Prom cabinets that are connected to Boxing.
On one of them, it does not transmit the statuses "accepted, canceled" and others.
The external id is specified in the order interface.
Tell me what could be the reason?
Test order https://toptuning.crm-onebox.com/6009/
Answers:
For each account, you need to set a separate action to change the status + be sure to put a ban on performing an action depending on the account, otherwise only the first one will work
24.01.2022, 16:45
Original comment available on version: ru
Sukhanitsky Andrey
OneBox Corp.
Integrator wrote:
For each account, you need to set a separate action to change the status + be sure to put a ban on performing an action depending on the account, otherwise only the first one will work
Displayed by a separate action on one of the cabinets, it still does not work.
24.01.2022, 17:10
Інтегратор CRM+ERP. Компания Olmonic
Original comment available on version: ru
Morozova Olesya
Olmonic - FOP MOROZOVA O.P.
OneBox Integrator wrote:
Displayed by a separate action on one of the cabinets, it still does not work.
The external process ID is used to change the status, does it match the order number?
24.01.2022, 17:34
Original comment available on version: ru
Sukhanitsky Andrey
OneBox Corp.
Integrator wrote:
Morozova Olesya
Olmonic - FOP MOROZOVA O.P.
OneBox Integrator wrote:
Displayed by a separate action on one of the cabinets, it still does not work.
The external process ID is used to change the status, does it match the order number?
Yes , the external id matches .
24.01.2022, 18:38
Інтегратор CRM+ERP. Компания Olmonic
Original comment available on version: ru
The question is relevant
27.01.2022, 11:42
Інтегратор CRM+ERP. Компания Olmonic
Original comment available on version: ru
When you change the status on the prom, nothing happens, did you try to put it on the procedure and manually change it (click on the procedure and check what is on the prom)?
28.01.2022, 01:42
Original comment available on version: ru
Sukhanitsky Andrey
OneBox Corp.
Integrator wrote:
When you change the status on the prom, nothing happens, did you try to put it on the procedure and manually change it (click on the procedure and check what is on the prom)?
Yes, I wrote above that I also displayed it as a separate action
28.01.2022, 08:15
Інтегратор CRM+ERP. Компания Olmonic
Original comment available on version: ru
Hello. Please check if the status is being transmitted to the prom now?
28.01.2022, 15:56
Original comment available on version: ru
Maria
OneBox production wrote:
Hello. Please check if the status is being transmitted to the prom now?
Thank you!
Status switched
28.01.2022, 18:12
Інтегратор CRM+ERP. Компания Olmonic
Original comment available on version: ru
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