When sending a message to the unified chat bot, it gives an error
I screwed bots to the van box: telegram, viber, fb messenger. Sometimes, for some unknown reason, after the client starts a conversation, we cannot send him a response (gives an error).
In order for the message to be sent, you must press f5 (refresh the page) in the browser.
Recorded a video.
How to fix the error and what is the problem?
Original question is available on version: ru
In order for the message to be sent, you must press f5 (refresh the page) in the browser.
Recorded a video.
How to fix the error and what is the problem?
Answers:
Can provide:
1. link to the user under which the actions are performed
2. the sequence of actions that must be performed in order to repeat what is indicated on the video (the fact of the original sending error)?
1. link to the user under which the actions are performed
2. the sequence of actions that must be performed in order to repeat what is indicated on the video (the fact of the original sending error)?
02.07.2021, 16:44
Original comment available on version: ru
1) https://drevojelaniy.crm-onebox.com/admin/messenger-chat/
under Manager (manager, we work under the same account)
2) the cause of the error is not known.
the client starts a correspondence, appears in our chat, but we cannot answer him. no message is sent from us.
such correspondence is 1/3 of all chats
under Manager (manager, we work under the same account)
2) the cause of the error is not known.
the client starts a correspondence, appears in our chat, but we cannot answer him. no message is sent from us.
such correspondence is 1/3 of all chats
02.07.2021, 18:28
Original comment available on version: ru
Filonenko Sergey Yurievich wrote:
2) the cause of the error is not known.
the client starts a correspondence, appears in our chat, but we cannot answer him. no message is sent from us.
such correspondence is 1/3 of all chats
Where do I need to write so that a chat appears with you and there is a problem?
I would like to test (for example, telegram or viber, depending on where it appears) - and what does the manager do - just enters a new chat and writes a message?
06.07.2021, 15:00
Original comment available on version: ru
viber https://clc.am/8VCW9Q
telegram https://t.me/DrevoMarket_bot
start a correspondence, write that this is a test. and that you're from VanBox. let's test together
we will have a new chat, I will answer, check if everything is ok.
telegram https://t.me/DrevoMarket_bot
start a correspondence, write that this is a test. and that you're from VanBox. let's test together
we will have a new chat, I will answer, check if everything is ok.
08.07.2021, 11:13
Original comment available on version: ru
Filonenko Sergey Yurievich wrote:
start a correspondence, write that this is a test. and that you're from VanBox. let's test together
we will have a new chat, I will answer, check if everything is ok.
I need to test it personally, just log in with the right account
Just be in https://drevojelaniy.crm-onebox.com/admin/messenger-chat/ and after writing to the specified channel - go to the newly created chat and try to write a message? No more intermediate steps are being taken?
12.07.2021, 16:16
Original comment available on version: ru
customers press buttons on our website, write to viber or telegram
button links:
viber https://clc.am/8VCW9Q
telegram https://t.me/DrevoMarket_bot
after which our messages appear in a single chat
but as I recorded on video, for some reason we can’t answer everything
button links:
viber https://clc.am/8VCW9Q
telegram https://t.me/DrevoMarket_bot
after which our messages appear in a single chat
but as I recorded on video, for some reason we can’t answer everything
13.07.2021, 16:32
Original comment available on version: ru
I tried 2 times to repeat your actions on my account under the specified manager - everything is sent without any obvious problems.
14.07.2021, 14:19
Original comment available on version: ru
Try to write to the same client, I think that the problem is in the client, like in Viber, when the client unsubscribes from the public, the message can no longer be sent
19.07.2021, 11:10
Original comment available on version: ru
Try to write to the same client, I think that the problem is in the client, like in Viber, when the client unsubscribes from the public, the message can no longer be sent
Duck immediately speech that he writes (automatically signs it) and cannot write.
19.07.2021, 14:58
Original comment available on version: ru
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