The stage does not switch depending on the status of the TTN of the return delivery

Hello! I have a similar action Looking at your second screen (setting actions), there is an assumption that you have something illogically configured (although I could be wrong) You have this action at the "Return" stage and at the same stage there is the "Create TTN return delivery" action Which doesn't make sense to me First, the manager (or the system) transfers the order to some status (Status 1) on which the action "Create return shipping TTN" is triggered, then you hang on (Status 2) the action "Transfer .... if the status ... of return delivery has changed" that is, when switching to (Status 1), it creates a "TTN of return delivery", and then the system monitors the return delivery and if its status is the one specified in the action, then it transfers to (Status 2) And somehow, according to the logic of the settings, it turns out that the process has switched to the "Return" status, a reverse TTN has been created, and then it should be transferred to the same status if the parcel has arrived and it turns out that the process is already in this status, that is, you do not need to transfer. If what is described above is not correct, then there is another option that when you try to transfer the action "Create TTN return delivery" to this stage, it gives an error if the checkbox is not unchecked there (but judging by the fact that you write "the manager can transfer to the status "Return" by hands "here, the problem is not in this campaign [file]5193[/file]

[quote] Kupriyan Vladislav Valerievich Baza.cn.ua / Integrator (FOP Kupriyan) wrote: Hello! I have a similar action Looking at your second screen (setting actions), there is an assumption that you have something illogically configured (although I could be wrong) You have this action at the "Return" stage and at the same stage there is the "Create TTN return delivery" action Which doesn't make sense to me First, the manager (or the system) transfers the order to some status (Status 1) on which the action "Create return shipping TTN" is triggered, then you hang on (Status 2) the action "Transfer .... if the status ... of return delivery has changed" that is, when switching to (Status 1), it creates a "TTN of return delivery", and then the system monitors the return delivery and if its status is the one specified in the action, then it transfers to (Status 2) And somehow, according to the logic of the settings, it turns out that the process has switched to the "Return" status, a reverse TTN has been created, and then it should be transferred to the same status if the parcel has arrived and it turns out that the process is already in this status, that is, you do not need to transfer. If what is described above is not correct, then there is another option that when you try to transfer the action "Create TTN return delivery" to this stage, it gives an error if the checkbox is not unchecked there (but judging by the fact that you write "the manager can transfer to the status "Return" by hands "here, the problem is not in this campaign [file]5193[/file] [/quote] Hello Vladislav! the action "Create return shipping TTN" is disabled, so it cannot somehow influence the transition. I'm pretty sure it's a bug since I've tried a lot of things.