BUG doesn't automatically follow new mail status
There is an order number 3854, it is now in the status "4th day in the department"
although at the stage "Goods received" there is an action that should transfer the stage, but it does not automatically go.
Please correct the mistake.
Original question is available on version: ru
although at the stage "Goods received" there is an action that should transfer the stage, but it does not automatically go.
Please correct the mistake.
Answers:
The new mail has had technical problems for the last few days, the API works intermittently, we also have several hours without changing the status. Perhaps this is the problem.
04.04.2021, 14:19
Original comment available on version: ru
Good afternoon. The actions "Move the business process to this stage if the stage of sending New mail forwarding has changed" were delivered to the specified stage on 2021-03-16 13:22:22 . The ttn status indicated was clearly the numbers 3-4 and, accordingly, he got into boxing on the same day. Boxing at the same time tracks whether it is necessary to change the status only for new changes. Those. if your status changed a year ago and today you decided to put the action on a stage, then it will work only for new statuses and will not touch the order that was a year ago. In this case, I manually changed the status for one of your orders.
05.04.2021, 16:45
Original comment available on version: ru
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