Answers:
1. How do you form TTN? Action? Give an example of a process
2. This is a setting for manually creating TT, the action ignores it
3. Give 2 examples of the process (1 with a recipient Private and 1 with a company)
26.03.2021, 18:27
Original comment available on version: ru
1. Fill in the address in the "TTN Parameters" block and that's it. The 1st branch is now selected there and it will not be discarded in any way until you reselect it in this block
2. I did not understand the question. A branch is selected in the block, respectively, the action considers that everything is OK and that the process has data, which is actually true. If you do not need to automatically select 1 branch, check the box "When choosing a city, do not automatically select the first branch from the list" at all stages.
3. according to the specified link, I got a company + its counterparty
https://crm.ohrana.ua/admin/customorder/dostavka-i-peremeshchenie/483871/invoice...
05.04.2021, 16:55
Original comment available on version: ru
we have automatic creation by an action and no one manually fills in the TTN parameters block. The manager fills in an additional process field in the order with a branch, it does not contain the TTN parameters block and it is not needed there. There are other options?
what is the department here? The question was why was TTN created if there was already one TTN? And the action is set to check the Delivery invoice field, if it has a value, skip the next action - Automatically create TTN, that is, if there is a TTN, the action of creating TTN does not work. Why did the second TTN work and create in this case?
cool, I also pulled up, why doesn’t it pull up for half of the company’s users? In the original description, it is indicated that there are a number of users who pull up for a second and the value disappears, and a video is added. What could be the problem?
06.04.2021, 09:57
Original comment available on version: ru
if it is not needed there, why is it removed in the process? Remove the block from the interface
can you now do the same on the new process? If you get an error, it means that before this the settings at the stages were not the same as now
07.04.2021, 17:33
Original comment available on version: ru
The employee fills in the data in the customer order BP, there is no TTN parameters block
The city and branch data in the additional fields go to the Delivery of NP subprocess, there is a TTN parameters block, but the Warehouse does not fill in the fields manually, the block is displayed for viewing
But to see that department 112 is indicated in the additional field, and department 1 in the parameters of the TTN is almost unrealistic
In this process, only I change the settings, and we performed these settings about six months ago and did not change them, and they work fine, but there are situations when the TTN is still 2, I assume that when the action is performed by an employee in the process through switching the stage and automatically creating the TTN (by action) and at the same time by the second employee through the New Mail tab, the difference in actions is up to 2 minutes. The delivery invoice is a standard field, can it be that the field value does not get into the database so quickly, and therefore, at the time of the formation of the second TTN, Box does not yet see the first one?
07.04.2021, 20:42
Original comment available on version: ru
the block is displayed - that's it, it saves the data and you can't overwrite them after the first save.
Give an example of the process, I'll see what happened there
08.04.2021, 17:46
Original comment available on version: ru
1. I kind of wrote above what to do. There are checkboxes in the block, when enabled, the first compartment will not be displayed automatically
2. The culprit here is not boxing, but API /api/orders/update/ . On 2021-03-25 14:04:28 the user created a ttn, and on 2021-03-25 14:04:32 a completely different ttn number was transmitted through the rest api. The tick on api naturally does not extend. We can refine the parameter in the api when passing which the ttn number will not be overwritten in the order if it is already in the process or an error will be generated - as it will be more convenient for you. It will take about an hour
16.04.2021, 12:53
Original comment available on version: ru
Where did you write? All your options do not solve our problem as described above, but the issue is not relevant, we decided with the next crutch settings
According to the API, we just change the stage of the process, that is, the TTN creates a Box, it is not transmitted via the API. It is configured as follows: a request is sent to Box to update the process, in the request only the stage is changed to statusid 229 (this is the Create TTN stage) and that's it, I attach a screenshot of the request from the history while the action Automatically create TTN is set at the stage , BUT this action is preceded by the action Stop execution... if the Invoice field has a value (I attach a screenshot of the actions)
Therefore, the question arises why the first TTN was created on 2021-03-25 14:04:28 and after 4 seconds the second TTN was created, and its formation was not stopped by the action Stop execution?
Please check, as there are many such examples, and both TTNs end up in New Mail, then in the registry, etc., this will lead to a bunch of problems. Thanks
21.04.2021, 10:54
Original comment available on version: ru
Here is where I wrote it.
I gave you the solution above - finalize the api. If you have 10 employees at the same time generating packs of ttn on different tabs in different ways, this cannot be forbidden to them.
21.04.2021, 17:14
Original comment available on version: ru
How will the revision of the API help us if we do not transfer the TTN via the API? We are only changing the stage of the process.
And we don't generate TTNs in batches, but I ask you a specific question why the Stop Execution ... action didn't work. Can you answer it?
21.04.2021, 18:30
Original comment available on version: ru
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