New mail - weight
Continuation of topics
- https://crm-onebox.com/ru/support/logistics-and-delivery-services/7637-novaya-po...
- https://crm-onebox.com/ru/support/logistics-and-delivery-services/7084-novaya-po...
Process
https://rivcont.info/admin/customorder/order/1492734/invoice/
Added 4 items https://rivcont.info/admin/shop/products/4664/edit/
Generates 21.6kg bulk density
The checkbox "Use volumetric weight instead of dimensions when creating TTN (only the api request changes)" is disabled at the time of TTN generation
Should generate (according to the logic that was finalized) 1.3kg
Why is that ?
Original question is available on version: ru
- https://crm-onebox.com/ru/support/logistics-and-delivery-services/7637-novaya-po...
- https://crm-onebox.com/ru/support/logistics-and-delivery-services/7084-novaya-po...
Process
https://rivcont.info/admin/customorder/order/1492734/invoice/
Added 4 items https://rivcont.info/admin/shop/products/4664/edit/
Generates 21.6kg bulk density
The checkbox "Use volumetric weight instead of dimensions when creating TTN (only the api request changes)" is disabled at the time of TTN generation
Should generate (according to the logic that was finalized) 1.3kg
Why is that ?
Answers:
as far as I can see, now in https://rivcont.info/admin/customorder/order/1492734/invoice/ volumetric weight is 1.35
19.03.2021, 07:40
Original comment available on version: ru
Zamogilny Dmitry wrote:
as far as I can see, now in https://rivcont.info/admin/customorder/order/1492734/invoice/ volumetric weight is 1.35
For the test you need:
1. Disable the checkbox "Use volumetric weight instead of dimensions when creating TTN (only request via api changes)"
2. Create TTN
3. Generated 21.6kg
19.03.2021, 12:17
Original comment available on version: ru
specify what weight you had specified https://rivcont.info/admin/customorder/order/1492734/invoice/ before creating the TTN?
19.03.2021, 12:51
Original comment available on version: ru
Zamogilny Dmitry wrote:
specify what weight you had specified https://rivcont.info/admin/customorder/order/1492734/invoice/ before creating the TTN?
Found a screenshot of the invoice 20450360240924
This TTN was created in this test process
21.6kg
19.03.2021, 18:12
Original comment available on version: ru
https://rivcont.info/admin/customorder/order/1492734/invoice/
now the volumetric weight is 1.35 kg
- I unchecked
- launched the creation of TTN
- waited about a minute, refreshed the page
it turned out 1.35 kg
...
restored the setting
now the volumetric weight is 1.35 kg
- I unchecked
- launched the creation of TTN
- waited about a minute, refreshed the page
it turned out 1.35 kg
...
restored the setting
22.03.2021, 18:42
Original comment available on version: ru
Launched the logic in combat mode once again. (that is, unchecked all cabinets)
Problems reappeared
Example https://rivcont.info/admin/customorder/order/1505419/edit/
counted 9.6kg (should be around 2.4kg)
Or here 163kg. Where ?
After the request to make this revision, we have not been able to launch it for a month now.
What is the actual problem?
At the moment, the checkboxes "Use volumetric weight instead of dimensions when creating TTN (only api request changes)" have been returned in all accounts
Problems reappeared
Example https://rivcont.info/admin/customorder/order/1505419/edit/
counted 9.6kg (should be around 2.4kg)
Or here 163kg. Where ?
After the request to make this revision, we have not been able to launch it for a month now.
What is the actual problem?
At the moment, the checkboxes "Use volumetric weight instead of dimensions when creating TTN (only api request changes)" have been returned in all accounts
23.03.2021, 13:12
Original comment available on version: ru
For some reason, after this revision, the number of seats began to be transmitted not by default, but depending on the number of goods in the process https://rivcont.info/admin/customorder/order/1506226/edit/
23.03.2021, 16:03
Original comment available on version: ru
When will the revision be done?
The payment was on March 2nd.
The payment was on March 2nd.
24.03.2021, 19:55
Original comment available on version: ru
I described above how I got the correct volumetric weight.
What were your actions before the problems occurred?
please send a link to a test process where you can reproduce all the indicated problems
What were your actions before the problems occurred?
please send a link to a test process where you can reproduce all the indicated problems
24.03.2021, 23:22
Original comment available on version: ru
Zamogilny Dmitry wrote:
I described above how I got the correct volumetric weight.
What were your actions before the problems occurred?
please send a link to a test process where you can reproduce all the indicated problems
You can experiment here https://rivcont.info/admin/customorder/order/1505419/edit/
We turned off the checkbox in all offices and the manager started working as usual, then we find such problems.
It would be nice if the problem was solved in the near future, because. this revision is mostly not our Wishlist, but the Wishlist of a new mail
25.03.2021, 00:07
Original comment available on version: ru
Good afternoon
There is information ?
How can we influence the solution of this problem from our side?
There is information ?
How can we influence the solution of this problem from our side?
31.03.2021, 17:00
Original comment available on version: ru
please send a detailed algorithm of your actions to reproduce the problem, because I don't see it with the steps below.
Again, I tested like this:
1. https://rivcont.info/admin/shop/integrations/novaposhta-integration-16/control/ - unchecked "Use volumetric weight instead of dimensions when creating TTN (only api request changes)"
2. generated TTN at https://rivcont.info/admin/customorder/order/1505419/invoice/
3. updated the same page, checked the weight using the Print label button, saw the expected weight
4. returned the tick to https://rivcont.info/admin/shop/integrations/novaposhta-integration-16/control/
if TTNs are generated differently, the result may well be different
Again, I tested like this:
1. https://rivcont.info/admin/shop/integrations/novaposhta-integration-16/control/ - unchecked "Use volumetric weight instead of dimensions when creating TTN (only api request changes)"
2. generated TTN at https://rivcont.info/admin/customorder/order/1505419/invoice/
3. updated the same page, checked the weight using the Print label button, saw the expected weight
4. returned the tick to https://rivcont.info/admin/shop/integrations/novaposhta-integration-16/control/
if TTNs are generated differently, the result may well be different
31.03.2021, 17:21
Original comment available on version: ru
Zamogilny Dmitry wrote:
please send a detailed algorithm of your actions to reproduce the problem, because I don't see it with the steps below.
Again, I tested like this:
1. https://rivcont.info/admin/shop/integrations/novaposhta-integration-16/control/ - unchecked "Use volumetric weight instead of dimensions when creating TTN (only api request changes)"
2. generated TTN at https://rivcont.info/admin/customorder/order/1505419/invoice/
3. updated the same page, checked the weight using the Print label button, saw the expected weight
4. returned the tick to https://rivcont.info/admin/shop/integrations/novaposhta-integration-16/control/
if TTNs are generated differently, the result may well be different
Process example https://rivcont.info/admin/customorder/order/1536820/edit/
Required for the test
1. Create a new order
2. Add 2 units of product "Nicer Dicer Vegetable Cutter Plus Nicer Dicer" https://rivcont.info/admin/shop/products/1261/edit/
3. Fill out
- Payment method
- Delivery method
- Client
- City for the formation of TTN
- Department for the formation of TTN
4. We transfer to the stage "Filled" - then to the stage "Order confirmed"
5. We look at the formed weight in TTN and get 8.93kg ( Should be about 2.2kg )
05.04.2021, 14:20
Original comment available on version: ru
Nicholas wrote:
Zamogilny Dmitry wrote:
please send a detailed algorithm of your actions to reproduce the problem, because I don't see it with the steps below.
Again, I tested like this:
1. https://rivcont.info/admin/shop/integrations/novaposhta-integration-16/control/ - unchecked "Use volumetric weight instead of dimensions when creating TTN (only api request changes)"
2. generated TTN at https://rivcont.info/admin/customorder/order/1505419/invoice/
3. updated the same page, checked the weight using the Print label button, saw the expected weight
4. returned the tick to https://rivcont.info/admin/shop/integrations/novaposhta-integration-16/control/
if TTNs are generated differently, the result may well be different
Process example https://rivcont.info/admin/customorder/order/1536820/edit/
Required for the test
1. Create a new order
2. Add 2 units of product "Nicer Dicer Vegetable Cutter plus Nicer Dicer" https://rivcont.info/admin/shop/products/1261/edit/
3. Fill out
- Payment method
- Delivery method
- Client
- City for the formation of TTN
- Department for the formation of TTN
4. We transfer to the stage "Filled" - then to the stage "Order confirmed"
5. We look at the formed weight in TTN and get 8.93kg ( Should be about 2.2kg )
After looking at file 4870 (which I have attached)
Please remove it from public access
05.04.2021, 17:36
Original comment available on version: ru
Good afternoon
Are there any options why this is happening and how to solve it?
What is required from our side?
We can provide new examples
Are there any options why this is happening and how to solve it?
What is required from our side?
We can provide new examples
09.04.2021, 09:20
Original comment available on version: ru
please provide one more example of the process so that you can test the creation of TTH several times on it, removing or adding products to the process in different quantities
I draw your attention to the fact that the volumetric weight and number of places will also depend on whether the dimensions of the product are indicated or not
I draw your attention to the fact that the volumetric weight and number of places will also depend on whether the dimensions of the product are indicated or not
09.04.2021, 11:44
Original comment available on version: ru
Zamogilny Dmitry wrote:
please provide one more example of the process so that you can test the creation of TTH several times on it, removing or adding products to the process in different quantities
I draw your attention to the fact that the volumetric weight and number of places will also depend on whether the dimensions of the product are indicated or not
For example, a process that can be repeated https://rivcont.info/admin/customorder/order/1548070/edit/
Created 9.6kg
Product https://rivcont.info/admin/shop/products/2907/edit/
Width 12cm
Length 20cm
Height 20cm
Should have created approximately 2.4kg
For the test, you can create an order through the section
Orders > Add order > add this product and actually test
09.04.2021, 15:30
Original comment available on version: ru
Good afternoon
Is there a solution to this problem?
Is there a solution to this problem?
14.04.2021, 19:53
Original comment available on version: ru
hello, optimized the counting logic, wait for the update on the server
16.04.2021, 10:39
Original comment available on version: ru
can you test if the volumetric weight is calculated correctly by the action when the checkbox is off?
19.04.2021, 19:20
Original comment available on version: ru
Zamogilny Dmitry wrote:
can you test if the volumetric weight is calculated correctly by the action when the checkbox is off?
Turned on the logic, wait a few days
If during this period it does not happen again, we will close the task
Thanks
19.04.2021, 20:30
Original comment available on version: ru
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