Boxing: Rivcont
Item id: 3958
Dimensions 1pc: 36/23/18
If there is 1 piece of goods in the order, then it forms 3.73 kg of volumetric weight https://prnt.sc/zvc0hm
If there are 2 pieces of goods in the order, then it forms about 29.81 kg of volumetric weight https://prnt.sc/zvc18m (due to which the shipping cost is incredibly high)
It needs to be fixed
In theory, it should count the volumetric weight of one unit of goods and multiply by the quantity in the order.
If different goods: Count separately and add up.
Boxing: Rivcont Item id: 3958 Dimensions 1pc: 36/23/18 If there is 1 piece of goods in the order, then it forms 3.73 kg of volumetric weight https://prnt.sc/zvc0hm If there are 2 pieces of goods in the order, then it forms about 29.81 kg of volumetric weight https://prnt.sc/zvc18m (due to which the shipping cost is incredibly high) It needs to be fixed In theory, it should count the volumetric weight of one unit of goods and multiply by the quantity in the order. If different goods: Count separately and add up.
Tyndyk Maxim Vadimovich Administrator wrote: Hello. Your request has been taken into consideration. We will let you know the result within a few days.
Is there any information?
[quote]
Tyndyk Maxim Vadimovich
Administrator wrote:
Hello.
Your request has been taken into consideration. We will let you know the result within a few days.
[/quote]
Is there any information?
Tyndyk Maxim Vadimovich Administrator wrote: Hello. Your request has been taken into consideration. We will let you know the result within a few days.
Can you please tell me when you can rate?
[quote]
Tyndyk Maxim Vadimovich
Administrator wrote:
Hello.
Your request has been taken into consideration. We will let you know the result within a few days.
[/quote]
Can you please tell me when you can rate?
Good afternoon. Try to enable the setting "If the setting "When sending goods items, send the dimensions of each product separately" is enabled - if the quantity of one process product is > 1, then send each unit as a separate place" in the integration settings with e.g. We can also rewrite the default volumetric weight logic for multiple products. It will take 2h
Good afternoon. Try to enable the setting "If the setting "When sending goods items, send the dimensions of each product separately" is enabled - if the quantity of one process product is > 1, then send each unit as a separate place" in the integration settings with e.g. We can also rewrite the default volumetric weight logic for multiple products. It will take 2h
Gimli son of Gloin dwarf wrote: We can also rewrite the default volumetric weight logic for multiple products. It will take 2h
Let's do this What are the next actions ?
[quote]
Gimli son of Gloin
dwarf wrote:
We can also rewrite the default volumetric weight logic for multiple products. It will take 2h
[/quote]
Let's do this
What are the next actions ?
Today or Monday you will be billed for payment for 2 hours of revision, after receiving the payment, we will take the revision into the plan and complete it within a few working days.
Today or Monday you will be billed for payment for 2 hours of revision, after receiving the payment, we will take the revision into the plan and complete it within a few working days.
Nikolay, can you send a link to a test order, where you can test the volumetric weight for more than 1 unit of the product? Just on https://rivcont.info/admin/customorder/order/1426707/invoice/ it is impossible to reproduce the problem with the current IM settings, because volumetric weight is not transferred, although NP has it saved for this order
Nikolay, can you send a link to a test order, where you can test the volumetric weight for more than 1 unit of the product? Just on https://rivcont.info/admin/customorder/order/1426707/invoice/ it is impossible to reproduce the problem with the current IM settings, because volumetric weight is not transferred, although NP has it saved for this order
Zamogilny Dmitry Employee wrote: Nikolay, can you send a link to a test order, where you can test the volumetric weight for more than 1 unit of the product? Just on https://rivcont.info/admin/customorder/order/1426707/invoice/ it is impossible to reproduce the problem with the current IM settings, because volumetric weight is not transferred, although NP has it saved for this order
[quote]
Zamogilny Dmitry
Employee wrote:
Nikolay, can you send a link to a test order, where you can test the volumetric weight for more than 1 unit of the product? Just on https://rivcont.info/admin/customorder/order/1426707/invoice/ it is impossible to reproduce the problem with the current IM settings, because volumetric weight is not transferred, although NP has it saved for this order
[/quote]
Changed settings Np https://prnt.sc/10g332d (changed back after the test)
Order https://rivcont.info/admin/customorder/order/1426707/edit/
Created TTN https://prnt.sc/10g341y - doesn't work
Zamogilny Dmitry Employee wrote: Nikolay, can you send a link to a test order, where you can test the volumetric weight for more than 1 unit of the product? Just on https://rivcont.info/admin/customorder/order/1426707/invoice/ it is impossible to reproduce the problem with the current IM settings, because volumetric weight is not transferred, although NP has it saved for this order
[quote]
Nicholas wrote:
[quote]
Zamogilny Dmitry
Employee wrote:
Nikolay, can you send a link to a test order, where you can test the volumetric weight for more than 1 unit of the product? Just on https://rivcont.info/admin/customorder/order/1426707/invoice/ it is impossible to reproduce the problem with the current IM settings, because volumetric weight is not transferred, although NP has it saved for this order
[/quote]
Changed settings Np https://prnt.sc/10g332d (changed back after the test)
Order https://rivcont.info/admin/customorder/order/1426707/edit/
Created TTN https://prnt.sc/10g341y - doesn't work
[/quote]
Is there a result ?
Zamogilny Dmitry Employee wrote: Nikolai, can you check the creation of TTN with more than 1 and setting https://prnt.sc/10g332d?
At the moment everything is working correctly. Thanks
[quote]
Zamogilny Dmitry
Employee wrote:
Nikolai, can you check the creation of TTN with more than 1 and setting https://prnt.sc/10g332d?
[/quote]
At the moment everything is working correctly.
Thanks
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