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Doesn't create TTN, bug.

In the order to the client, we have the procedure "Create TTN"
It works intermittently and sometimes gives a "Recipient not found" error.
Here is the data in order 806
Here is what we send via api new mail
As you can see, it does not correctly send the First Name and Last Name (the last name does not pull at all), respectively, because of this, the counterparty is not created.
Please fix as soon as possible.
Original question is available on version: ru

Answers:

We have a similar error.
This action has never worked yet, it constantly knocks out "Sender not found". Although when manually created, the sender is always pulled up instantly.
https://i.imgur.com/PFUXgIK.png
https://i.imgur.com/WpFxxeC.png
15.01.2021, 13:03
Original comment available on version: ru

Шавалюк Дмитрий Борисович
КОмпания "Моношоп". Владелец
with manual yes, but damn it, the system is used to automate the maximum number of processes
15.01.2021, 13:15
Original comment available on version: ru

Шавалюк Дмитрий Борисович
КОмпания "Моношоп". Владелец

Chernik Lyudmila
Client wrote:
We have a similar error.
This action has never worked yet, it constantly knocks out "Sender not found". Although when manually created, the sender is always pulled up instantly.


The issue is closed. It was necessary to specify in the settings what data to pull. From the name of the process, or from the contact card.
05.07.2021, 09:02
Original comment available on version: ru

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