Order Address Error (NA)
There is integration with NP and we put down the address of the optarka in the process
For example order
https://vzuto.crm-onebox.com/admin/customorder/droperi/175483/edit/
The interface for all stages is the same
https://vzuto.crm-onebox.com/admin/shop/workflowstatus/515/interface/
There is NO NP block (which is a priority for choosing a branch and order address)
In the history we see that the address changed
2 addresses ( client address and process address) are displayed here
We check that these are exactly those fields
Next, create a tn (going to the "create tn" stage)
BUT in the TTN itself the old address, and not the one that we corrected
Because of this, we constantly redirect orders, something needs to be done about this. Can you tell me why this is happening and how it can be fixed?
I didn't notice this before, but lately it's been quite common.
Original question is available on version: ru
For example order
https://vzuto.crm-onebox.com/admin/customorder/droperi/175483/edit/
The interface for all stages is the same
https://vzuto.crm-onebox.com/admin/shop/workflowstatus/515/interface/
There is NO NP block (which is a priority for choosing a branch and order address)
In the history we see that the address changed
2 addresses ( client address and process address) are displayed here
We check that these are exactly those fields
Next, create a tn (going to the "create tn" stage)
BUT in the TTN itself the old address, and not the one that we corrected
Because of this, we constantly redirect orders, something needs to be done about this. Can you tell me why this is happening and how it can be fixed?
I didn't notice this before, but lately it's been quite common.
Answers:
Good afternoon, I understand the question
06.12.2020, 13:23
Original comment available on version: ru
Good afternoon. For the order https://vzuto.crm-onebox.com/admin/customorder/droperi/175483/edit/ there are records from the new mail block in the database. This means that at some point during the transition to the status it was displayed or the data is filled directly when the process is created. Please tell me how and where you create the process and if possible create a new process
09.12.2020, 10:46
Original comment available on version: ru
This happens through a personal account.
But there, a new interface is created for each group. For this client
he is in the group "Dropshippers > 18% off"
You can add yourself to this group and try to create an order through personal account
https://vzuto.crm-onebox.com/client/
Fill out
and you can see information
But there, a new interface is created for each group. For this client
he is in the group "Dropshippers > 18% off"
You can add yourself to this group and try to create an order through personal account
https://vzuto.crm-onebox.com/client/
Fill out
and you can see information
09.12.2020, 11:21
Original comment available on version: ru
This happens through a personal account.
But there, a new interface is created for each group. For this client
he is in the group "Dropshippers > 18% off"
You can add yourself to this group and try to create an order through personal account
https://vzuto.crm-onebox.com/client/
Fill out
and you can see information
But there, a new interface is created for each group. For this client
he is in the group "Dropshippers > 18% off"
You can add yourself to this group and try to create an order through personal account
https://vzuto.crm-onebox.com/client/
Fill out
and you can see information
09.12.2020, 11:21
Original comment available on version: ru
If the user, when ordering through the personal account, selects delivery by New mail and selects the city, then he is recorded in this block. You can then change the selected city only through the new mail block in the order. If you do not need this functionality and you do not need the address that the client selects in the personal account, I can suggest disabling it as a setting in the order creation block. Takes 1 hour.
10.12.2020, 18:14
Original comment available on version: ru
Very strange, before the update did not notice such a problem.
Submit an invoice
Submit an invoice
11.12.2020, 09:25
Original comment available on version: ru
But to clarify, I understand correctly that the address itself will come in the "process address" field. But will it not be recorded in the NP block?
11.12.2020, 09:30
Original comment available on version: ru
Yes, you understand everything correctly.
11.12.2020, 17:46
Original comment available on version: ru
Hello. Setting the block "Do not fill in the data of the Nova Poshti block when creating a process"
16.12.2020, 10:32
Original comment available on version: ru
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