Question about Justin. Incorrectly takes the body of the payment

[quote] Agarenko Sergey wrote: Why does the system substitute the cost of the process + delivery + commission in the payment body https://prnt.sc/vkqtgn [/quote] Well, it would seem a little logical that the delivery cost and commission should be taken into account in the body of the payment - it also needs to be paid. For example, you can make a setting so as not to add these costs to the body of the payment (and it will be equal to either the process amount or the amount from the additional field). If it suits you - let me know (or describe the logic you need in more detail).

[quote] Tyndyk Maxim Vadimovich Administrator wrote: [quote] Agarenko Sergey wrote: Why does the system substitute the cost of the process + delivery + commission in the payment body https://prnt.sc/vkqtgn [/quote] Well, it would seem a little logical that the delivery cost and commission should be taken into account in the body of the payment - it also needs to be paid. For example, you can make a setting so as not to add these costs to the body of the payment (and it will be equal to either the process amount or the amount from the additional field). If it suits you - let me know (or describe the logic you need in more detail). [/quote] Maxim, it turns out the opposite is not logical. The client buys goods for 100 UAH, delivery costs 30 UAH, sending money back 17 UAH, i.e. the body is 100 UAH (the amount of money returned to the store) + 47 UAH the carrier's earnings, and the system now does this: (100+30+17) - makes the body + 47 UAH the carrier's earnings. In total, the client pays instead of 147 UAH, 194 UAH. The option you suggested "and it will be equal to either the sum of the process or the sum from the additional field" is ideal

[quote] Tyndyk Maxim Vadimovich Administrator wrote: [quote] Agarenko Sergey wrote: The option you suggested "and it will be equal to either the sum of the process or the sum from the additional field" is ideal [/quote] Implemented the setting "Do not add shipping costs and commissions to the payment body" uploaded to crm.giftstore.com.ua [/quote] Good afternoon. I activated the checkbox https://prnt.sc/vo8wwu , but the delivery and the commission for the refund https://prnt.sc/vo8yuu still get into the payment body Maxim and another question, it turns out that this field does not work at all https://prnt.sc/vo907g now?

[quote] Agarenko Sergey wrote: Good afternoon. I activated the checkbox https://prnt.sc/vo8wwu , but the delivery and the commission for the refund https://prnt.sc/vo8yuu still get into the payment body [/quote] uploaded and checked - checkbox works, commission is not added [quote] Agarenko Sergey wrote: Maxim and another question, it turns out that this field does not work at all https://prnt.sc/vo907g now? [/quote] why? works. at the initial entry into the formation of TTN (when nothing has been saved yet), it pulls up the amount from the additional field.

HURRAH! Everything seems to be ok. Thanks a lot. Maxim, another question about invoice numbers. It turns out when forming an invoice, some left number gets into the box https://prnt.sc/vofo9r How to work with it? Does the client need to send the number by which he can track the parcel on the site + do you need the correct number to be sent to the outlet (automatic action to change the status of the outlet with the "update delivery invoice" checkbox)? And if you manually change the "Delivery invoice" cell, then the status tracking does not work. And there are also situations when Justin's TTN is created not in boxing, but let's say in prom, it is necessary that such invoices are also tracked and the status changes according to them, how can this be configured?

[quote] Agarenko Sergey wrote: Maxim, another question about invoice numbers. It turns out when forming an invoice, some left number gets into the box https://prnt.sc/vofo9r How to work with it? Does the client need to send the number by which he can track the parcel on the site + do you need the correct number to be sent to the outlet (automatic action to change the status of the outlet with the "update delivery invoice" checkbox)? And if you manually change the "Delivery invoice" cell, then the status tracking does not work. [/quote] There was a topic on this issue https://crm-onebox.com/ru/support/logistics-and-delivery-services/2185-justin-ne-pravilno-zapolnyaet-ttn-v-zakaze/ [quote] Agarenko Sergey wrote: And there are also situations when Justin's TTN is created not in boxing, but let's say in prom, it is necessary that such invoices are also tracked and the status changes according to them, how can this be configured? [/quote] Put a separate topic on this issue with an example of a process from Prom - we will analyze and offer you a solution.

[quote] Tyndyk Maxim Vadimovich Administrator wrote: Agarenko Sergey wrote: And there are also situations when Justin's TTN is created not in boxing, but let's say in prom, it is necessary that such invoices are also tracked and the status changes according to them, how can this be configured? Put a separate topic on this issue with an example of a process from Prom - we will analyze and offer you a solution. [/quote] Maxim, I found this question. Already created other clients. Subscribed. We will wait for a decision from your team po-number/