There is an order
https://practik.crm-onebox.com/admin/customorder/order/128583/edit/
The status of his TTN is
[file]571[/file]
At the stage
https://practik.crm-onebox.com/admin/shop/workflowstatus/176/action/new/
there are 3 steps
[file]572[/file]
which should change the status of the parcel
but he never made it there.
you have this cabinet by default - https://practik.crm-onebox.com/admin/shop/integrations/novaposhta-integration-6/control/ , respectively, all tn statuses are obtained using this main key. check if the api key has expired for it - https://prnt.sc/vfy6pa
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