Emergency statuses are missing or incorrectly specified

Good afternoon. I am attaching screenshots of the problem. In the new mail, the beginning of the status name "Sending in the city" means different movements. At the same time, in onebox, for example, in the action "Transfer the process to this stage, if the stage of the new mail has changed", it is clear that either the additional one is missing or it is not specified correctly. It is a little unclear what applies to what [file]24158[/file] [file]24159[/file] [file]24158[/file] [file]24159[/file] [file]24158[/file] [file]24159[/file]