Outdated address at the branch
Good afternoon, today when creating a TTN, instead of "Ivano-Frankivsk, Branch No. 3 (up to 30 kg per place): Zaliznychna st., 4" we got "Dubno, Branch No. 3 (up to 30 kg per place): Zaliznychna st., 45". That is, a different city altogether. We saw it after the shipment when the client called and had to redirect the parcel. When trying to manually find a branch in Ivano-Frankivsk, we found that the address there was "Zaliznychna st. 15A", maybe this is why there is an error? How to prevent such errors in the future? The API from the emergency is relevant. Link to the order - https://surikat.1b.app/10287/
Original question is available on version: ua
Answers:
Good afternoon. You probably got something wrong with the name of the branch. In Ivano-Frankivsk there is no specified branch "Branch No. 3 (up to 30 kg per place): 4 Zaliznichna Street". The third branch is called "Ivano-Frankivsk, 15A Zaliznichna Street"
29.05.2025, 14:17
Original comment available on version: ua
To avoid such errors in the future, you need to select the address yourself from the list in the box.
Also, if WordPress stores the department ID, it might make sense to import it so that you don’t have to search for the department by name, but search by ID.
But I think this is a one-time mistake and you shouldn't worry about such things in the future.
Also, if WordPress stores the department ID, it might make sense to import it so that you don’t have to search for the department by name, but search by ID.
But I think this is a one-time mistake and you shouldn't worry about such things in the future.
29.05.2025, 14:19
Original comment available on version: ru
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