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The stage of the process did not switch depending on the status of the Nova Poshta parcel

https://one-box.shine-bright.com.ua/287208/
The order did not proceed to the Money transfer received stage. This situation has already been the other day - some of the orders did not change the stage.
When transferring to a stage manually, no errors occur. We do not touch this process yet.
Original question is available on version: ru

Answers:


Farkhshatov Rodion wrote:
When transferring to a stage manually, no errors occur. We do not touch this process yet.

probably because you manually transfer under admin, and cron transfers on behalf of the user who is the responsible process.
In this task, during the transition, the error "No rights to create a payment" occurred, probably it was issued by the action of creating a payment at the stage.
06.01.2023, 12:50
Original comment available on version: ru


bu
OneBox production wrote:

Farkhshatov Rodion wrote:
When transferring to a stage manually, no errors occur. We do not touch this process yet.

probably because you manually transfer under admin, and cron transfers on behalf of the user who is the responsible process.
In this task, during the transition, the error "No rights to create a payment" occurred, probably it was issued by the action of creating a payment at the stage.

Now it is clear. Only the question arises: the employee no longer works, he is blocked in the system. What options are there for deleting/blocking an employee so that all functions are worked out?
06.01.2023, 14:33
Original comment available on version: ru

Maybe such automatic actions should not be affected by the rights settings? This is a mandatory practice, regardless of any conditions.
06.01.2023, 14:38
Original comment available on version: ru


Farkhshatov Rodion wrote:
the employee no longer works, he is blocked in the system. What options are there for deleting/blocking an employee so that all functions are worked out?

take all open processes of an employee to yourself / another employee who works upon dismissal. You somehow take over his affairs / workplace / computer, etc., the same with open tasks.

Farkhshatov Rodion wrote:
Maybe such automatic actions should not be affected by the rights settings? This is a mandatory practice, regardless of any conditions.

on what basis? There is a responsible process, all the actions of the process must work on its behalf or on behalf of the one who presses something with the handles in the process. Access rights must work always and for everyone. If you want the switching for the IR to be carried out on your behalf, in the settings of the switching action, we can make a choice of an employee on whose behalf to do the switching - it will take 1 hour.
06.01.2023, 14:54
Original comment available on version: ru


bu
OneBox production wrote:
on what basis?

on the fact that, roughly speaking, this is a robot, automation, and it doesn’t matter who is responsible, and whether there is one at all. This is a general action, he does not care about those responsible, the status of the package will be changed outside of any conditions.

bu
OneBox production wrote:
take all open processes of an employee to yourself / another employee who works upon dismissal. You somehow take over his affairs / workplace / computer, etc., the same with open tasks.

no, the employee remains responsible, he will also receive a percentage when closing the order, because. this is his sale.
But, ok, not so critical.
06.01.2023, 18:18
Original comment available on version: ru

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