Can't select branch in Nova Poshta

Good afternoon. Is the problem relevant? If yes, please tell me the process in which I can repeat

[quote] anonymous hamster OneBox production wrote: Good afternoon. Is the problem relevant? If yes, please tell me the process in which I can repeat [/quote] [anonymous hamster #82] Good afternoon! Here is an example of a real order https://our-store.com.ua/55275/ If possible, please check today, as this is a real order and we need to send it on time. Thanks in advance!

[anonymous hamster #82] unfortunately, I couldn't wait for your answer because I had to place an order, but I'm sending the video - https://youtu.be/0FWYRRFacHc I noticed one more thing: when I wanted to create a TTN manually, I did not have the "Address" field [file]15676[/file]

[anonymous hamster #82] Good afternoon! Here is another order where I can't choose a branch https://our-store.com.ua/55318/

Good afternoon. Branches are updated from api new mail once a month. I started manually updating the list of branches on your box, within 10-20 minutes it should work and then the desired branch will appear.

Most likely, on the first day of this month, it did not work, so the department was not in the issuance of api

[quote] anonymous hamster OneBox production wrote: Good afternoon. Branches are updated from api new mail once a month. I started manually updating the list of branches on your box, within 10-20 minutes it should work and then the desired branch will appear. [/quote] Good afternoon! I just checked this order - https://our-store.com.ua/55318/, but I still can't choose a branch for the city "Limanskoye (Reninsky district)" in it. I even created a new test order (https://our-store.com.ua/55429/) and the situation has not changed. I notice that this problem occurs depending on the city, for example: 1) The city "Limanskoe (Zaporozhye region)" - also does not work; 2) The city "Limanskoe (Razdelnyansky district)" - it works

[quote] anonymous hamster OneBox production wrote: If the branch really works, contact Nova Poshta support and ask them for what reason this branch is not in the API issuance. [/quote] Received a response from New Mail. According to their API, it has already been reported that the department is not working, and on the site (when I physically checked) there is still work. That is, if the branch at the New Post Office does not work, you can choose the city, but not the branch.