The status of the task does not change depending on the status of New mail

Question

Good afternoon! Process statuses no longer change depending on the stage of sending Nova Poshta. The action is on the "Order collected" stage. The status of the parcel on Nova Poshta has changed, but the stage does not change in the order. Here are examples of orders:
https://box.trudovik.com.ua/admin/customorder/order/35741/edit/
https://box.trudovik.com.ua/admin/customorder/order/35866/edit/
https://box.trudovik.com.ua/admin/customorder/order/35921/edit/
https://box.trudovik.com.ua/admin/customorder/order/35938/edit/
Here is the status of Nova Poshta

Answer 1

Мария

OneBox production

there are 3 different statuses with receiving a package
you have an action for only 1 status. Set an additional action with the status you need to switch the process

screenshot_1.png

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29.09.2021, 11:49

Original comment available on version: ru

The status of the task does not change depending on the status of New mail

Answers:

Thanks for your choice.