Call popup bug
Good afternoon.
I observe bugs of a pop-up window when calling. If there are several calls or one after one, then the window periodically pops up or one replaces the other.
The video showed the following:
There was an outgoing call with the client Timofey and completed. The window remained open. Next is an incoming call from Sergey - 48 seconds of video. And the window starts to jump. Sometimes, you don't even have time to press a button on it. It also happens that at the moment of a conversation with a client, his window is blocked by another incoming call, which was answered by another employee.
Perhaps it will alleviate the problem if you configure the pop-up window only when the connection is active on the employee. But the bug recorded on the video will not solve it.
Original question is available on version: ru
I observe bugs of a pop-up window when calling. If there are several calls or one after one, then the window periodically pops up or one replaces the other.
The video showed the following:
There was an outgoing call with the client Timofey and completed. The window remained open. Next is an incoming call from Sergey - 48 seconds of video. And the window starts to jump. Sometimes, you don't even have time to press a button on it. It also happens that at the moment of a conversation with a client, his window is blocked by another incoming call, which was answered by another employee.
Perhaps it will alleviate the problem if you configure the pop-up window only when the connection is active on the employee. But the bug recorded on the video will not solve it.
Answers:
A rather difficult moment that requires time for tests and analysis.
Tell me, by any chance, is some ad blocker not enabled in the browser, which could consider this window as a "pop-up" and, accordingly, try to block it?
Tell me, by any chance, is some ad blocker not enabled in the browser, which could consider this window as a "pop-up" and, accordingly, try to block it?
31.03.2021, 15:46
Original comment available on version: ru
No. Not installed. If one call in a new window - no problem. Everything works clearly.
The problem is when there are several calls. Including in the video example - one call after the second, when the window from the last call is left open.
I also do not understand the window algorithm. Last week I saw for sure that the window appeared with an incoming call for all employees. I even filmed an example when a call to another employee overlaps the employee's current conversation window. Now only the employee has a pop-up window. who answered the call. Didn't change the settings. just resaved.
First of all, please play and check the situation with the video.
The problem is when there are several calls. Including in the video example - one call after the second, when the window from the last call is left open.
I also do not understand the window algorithm. Last week I saw for sure that the window appeared with an incoming call for all employees. I even filmed an example when a call to another employee overlaps the employee's current conversation window. Now only the employee has a pop-up window. who answered the call. Didn't change the settings. just resaved.
First of all, please play and check the situation with the video.
31.03.2021, 19:23
Original comment available on version: ru
Ptashkin Sergey wrote:
No. Not installed. If one call in a new window - no problem. Everything works clearly.
The problem is when there are several calls. Including in the video example - one call after the second, when the window from the last call is left open.
As far as I know, this shouldn't happen.
Can you provide a link to the user under which we can watch this (for example, make a call in the same way as the video, and then wait for the incoming one)?
Ptashkin Sergey wrote:
I also do not understand the window algorithm. Last week I saw for sure that the window appeared with an incoming call for all employees. I even filmed an example when a call to another employee overlaps the employee's current conversation window. Now only the employee has a pop-up window. who answered the call. Didn't change the settings. just resaved.
It all depends on your telephony settings.
01.04.2021, 17:30
Original comment available on version: ru
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