Integration with StreamTelecom telephony does not work
2023-02-22 15:08:29
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Configured HERE:
https://invafishki.1b.app/app/streamtelecom/settings/
Tried ticking:
- PUSH;
- CRON;
- both options.
Click to call. gives error logine failure1: permission denied
There are no pop-ups for any incoming or outgoing calls.
It seems that the actions are not working:
- Create events based on StreamTelecom telephony calls
- Create a process based on a missed call
We contacted StreamTelecom technical support and received the following response:
Judging by the log, CRON, which is responsible for transferring calls, stops working on your portal.
The log below contains information that reflects this.
https://invafishki.1b.app/admin/logs/showall/ajax/?file=stop-cron-2023-02-22.log
Also, please specify what exactly is not configured on our side, I checked everything correctly
Original question is available on version: ua
Вячеслав Легеза
https://invafishki.1b.app/app/streamtelecom/settings/
Tried ticking:
- PUSH;
- CRON;
- both options.
Click to call. gives error logine failure1: permission denied
There are no pop-ups for any incoming or outgoing calls.
It seems that the actions are not working:
- Create events based on StreamTelecom telephony calls
- Create a process based on a missed call
We contacted StreamTelecom technical support and received the following response:
Judging by the log, CRON, which is responsible for transferring calls, stops working on your portal.
The log below contains information that reflects this.
https://invafishki.1b.app/admin/logs/showall/ajax/?file=stop-cron-2023-02-22.log
Also, please specify what exactly is not configured on our side, I checked everything correctly
Answers:
Thank you, this function is not configured on the OS. I raised this question from the very beginning of the appearance of the OS. Everything came to the point that Box and Stream Telecom did not want to refine this functionality, and as a client I chose a different option for a friend.
Here is the topic that I raised https://1b.app/ru/forum/integration-with-telephony-services/11192-os-oshibki-pri...
But, of course, it could be something else.
Here is the topic that I raised https://1b.app/ru/forum/integration-with-telephony-services/11192-os-oshibki-pri...
But, of course, it could be something else.
23.02.2023, 00:47
Original comment available on version: ru
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Roman Sergeevich Yurchenko wrote:
Thanks, this function is not configured on the OS. I have raised this question since the very beginning of the OS. It all came down to the fact that Box and Stream Telecom did not want to improve this functionality, and I, as a client, chose the second option.
Here is the topic I raised https://1b.app/ru/forum/integration-with-telephony-services/11192-os-oshibki-pri...
But maybe, of course, there is something else.
I aim to offer working solutions and I had information that this problem was fixed.
But it looks like it's not over yet.
It is good when the owners of programs that are integrated with each other do a common thing and are interested in a common solution.
23.02.2023, 09:01
Вячеслав Легеза
Original comment available on version: ua
Good afternoon
The issue of pop-ups and 1-click calls has been resolved.
The reason for which the call transfer does not work specifically on this portal is not known at the moment.
To collect information from the StreamTelecom account, CRON is used, which, judging by the OneBox logs, constantly stops working.
https://invafishki.1b.app/admin/logs/showall/ajax/?file=stop-cron-2023-02-22.log
From the side of StreamTelecom, they checked all the settings and they are similar to those of other clients.
Therefore, assistance from Boxing is necessary, since verification is needed for what reason data is not being collected from the StreamTelecom cabinet.
The issue of pop-ups and 1-click calls has been resolved.
The reason for which the call transfer does not work specifically on this portal is not known at the moment.
To collect information from the StreamTelecom account, CRON is used, which, judging by the OneBox logs, constantly stops working.
https://invafishki.1b.app/admin/logs/showall/ajax/?file=stop-cron-2023-02-22.log
From the side of StreamTelecom, they checked all the settings and they are similar to those of other clients.
Therefore, assistance from Boxing is necessary, since verification is needed for what reason data is not being collected from the StreamTelecom cabinet.
23.02.2023, 10:14
Original comment available on version: ru
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Vitaly wrote:
Good afternoon!
The issue of pop-ups and 1-click calls has been resolved.
The reason why the call transfer does not work on this particular portal is currently unknown.
CRON is used to retrieve information from the StreamTelecom office, which, judging by the OneBox logs, constantly stops working.
https://invafishki.1b.app/admin/logs/showall/ajax/?file=stop-cron-2023-02-22.log
StreamTelecom has checked all settings and they are similar to those of other customers.
That is why we need help from Box, as it is necessary to check why data is not being collected from the StreamTelecom office.
That is, now the question is to remove the blocking of crowns.
True?
How to do this, I am waiting for advice from the developer of the application in OneBox.
23.02.2023, 11:02
Вячеслав Легеза
Original comment available on version: ua
Updated integration with StreamTelecom
now when connecting it, you need to write to StreamTelecom support in order to enable the sending of Events via the link https://urlbox/streamtelecom/push/
now when connecting it, you need to write to StreamTelecom support in order to enable the sending of Events via the link https://urlbox/streamtelecom/push/
24.02.2023, 15:39
Original comment available on version: ua
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Ustimenko Igor
OneBox production wrote:
Updated integration with StreamTelecom
now when connecting it, you need to write to StreamTelecom support in order to enable the sending of Events via the link https://urlbox/streamtelecom/push/
Thank you sincerely
let's check that it works
we will write back after the results
24.02.2023, 16:03
Вячеслав Легеза
Original comment available on version: ua
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Ustimenko Igor
OneBox production wrote:
Updated integration with StreamTelecom
now when connecting it, you need to write to StreamTelecom support in order to enable the sending of Events via the link https://urlbox/streamtelecom/push/
The client checked and confirmed that the pop-ups worked.
Thank you again.
27.02.2023, 19:55
Вячеслав Легеза
Original comment available on version: ua
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