Phone number rewritten to another card does not change the event
Have a number
88452261079
It used to be tied to a card
https://zavod.crm-onebox.com/admin/shop/users/14793/
A call was made on him on July 31
https://zavod.crm-onebox.com/admin/shop/report/event/?evtype=&direction=&... -31+14%3A07%3A59&from=&to=&channel=&subject=&content=&durationfrom=&durationto=&line=&filtercontactid%5B%5D=&page=&mailbox=
The event is bound forever (?) to this card.
Now the number has been transferred to a new card
https://zavod.crm-onebox.com/admin/shop/users/15024/#done
And I want the events, including the call on July 31, to be tied to this contact, but this does not happen.
Moreover, yesterday we made a test call and now even in Binotel this number is tied to a fresh card. This control call launched a check of which card contains this number and the data in the binotel was updated.
Is it possible to someho
Original question is available on version: ru
88452261079
It used to be tied to a card
https://zavod.crm-onebox.com/admin/shop/users/14793/
A call was made on him on July 31
https://zavod.crm-onebox.com/admin/shop/report/event/?evtype=&direction=&... -31+14%3A07%3A59&from=&to=&channel=&subject=&content=&durationfrom=&durationto=&line=&filtercontactid%5B%5D=&page=&mailbox=
The event is bound forever (?) to this card.
Now the number has been transferred to a new card
https://zavod.crm-onebox.com/admin/shop/users/15024/#done
And I want the events, including the call on July 31, to be tied to this contact, but this does not happen.
Moreover, yesterday we made a test call and now even in Binotel this number is tied to a fresh card. This control call launched a check of which card contains this number and the data in the binotel was updated.
Is it possible to someho
Answers:
The event is recorded and throws up information that was at the time of its creation.
If you change the data after the created event, then the event itself does not change (since events are not updated, but simply contain information at the time of creation).
Now this is how the system works, if you would like them to be updated, you need to implement a software revision.
If you change the data after the created event, then the event itself does not change (since events are not updated, but simply contain information at the time of creation).
Now this is how the system works, if you would like them to be updated, you need to implement a software revision.
18.09.2020, 10:17
Original comment available on version: ru
Hello.
Determining from whom or to whom the call was made in the event occurs at the moment the event is added to the system. After contacts are found to whom and who called, the system no longer returns to this event and does not try again to find new "owners" of numbers. Because in 99% of cases, if you have registered a number for someone, then do not rewrite the same number to another person. If, for example, you added a lead and then realized that such a contact already exists, they usually use merging contacts but not transferring numbers from one card to another.
There are boxes with millions of records in events and "shaking" them in order to find new owners of numbers / mails, etc. is very irrational, in my opinion.
Determining from whom or to whom the call was made in the event occurs at the moment the event is added to the system. After contacts are found to whom and who called, the system no longer returns to this event and does not try again to find new "owners" of numbers. Because in 99% of cases, if you have registered a number for someone, then do not rewrite the same number to another person. If, for example, you added a lead and then realized that such a contact already exists, they usually use merging contacts but not transferring numbers from one card to another.
There are boxes with millions of records in events and "shaking" them in order to find new owners of numbers / mails, etc. is very irrational, in my opinion.
18.09.2020, 10:18
Original comment available on version: ru
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