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Error loading message from Jivo

There is an action Turn jivo chat into a business process
It has the setting
There is a process https://crm.mebelok.com/admin/customorder/kontrol-kachestva/1975353/edit/
He is in another BP, but the events of Jivo pulled up here
Оригинальный вопрос доступен на версии: ru https://qube-soft.com/ crm erp onebox qubesoft внедрение аналитика 1с интегратор

Answers:

Good afternoon, which messages did not load from those in https://crm.mebelok.com/admin/shop/report/logs/ ?
21.05.2021, 12:16
Оригинальный комментарий доступен на версии: ru


Zamogilny Dmitry wrote:
Good afternoon, which messages did not load from those in https://crm.mebelok.com/admin/shop/report/logs/ ?

Messages loaded, but they should not have been tied up by this process https://crm.mebelok.com/admin/customorder/kontrol-kachestva/1975353/edit/
He is in BP Call quality control https://crm.mebelok.com/admin/shop/workflow/140/constructor/
And in the download action, the BP is indicated Buyer's application
21.05.2021, 12:20
https://qube-soft.com/ crm erp onebox qubesoft внедрение аналитика 1с интегратор Оригинальный комментарий доступен на версии: ru

If the specified checkbox is enabled for publishing messages, the last unclosed process with this client is searched for (no difference in which BP)
21.05.2021, 13:09
Оригинальный комментарий доступен на версии: ru


Zamogilny Dmitry wrote:
If the specified checkbox is enabled for publishing messages, the last unclosed process with this client is searched for (no difference in which BP)

Can I refine the setting to search exactly in the BP and the status that is indicated in the action?
21.05.2021, 13:12
https://qube-soft.com/ crm erp onebox qubesoft внедрение аналитика 1с интегратор Оригинальный комментарий доступен на версии: ru

Yes
1 hour
21.05.2021, 13:22
Оригинальный комментарий доступен на версии: ru

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