Turn an Instagram Direct (i2crm) message into a chat
auto action once per minute / Turn Instagram Direct message (i2crm) into a chat / indicate who to chat with.
1.Sms from instagram come to chat, when you try to answer, it gives an error (screen 1), after refreshing the F5 page, you can see that the sms was sent to chat (screen 2)
2.After sending the SMS to the chat in the Instagram dnrect, the SMS is not visible.... the integration is configured correctly...(4 screen)
third screen from app.i2crm.ru
outgoing messages are only visible if you write sms from the instagram itself. (3screen from app.i2crm.ru)
where could be the error? help find out
Original question is available on version: ru
1.Sms from instagram come to chat, when you try to answer, it gives an error (screen 1), after refreshing the F5 page, you can see that the sms was sent to chat (screen 2)
2.After sending the SMS to the chat in the Instagram dnrect, the SMS is not visible.... the integration is configured correctly...(4 screen)
third screen from app.i2crm.ru
outgoing messages are only visible if you write sms from the instagram itself. (3screen from app.i2crm.ru)
where could be the error? help find out
Answers:
Golubitsky Evgeny wrote:
1.Sms from instagram come to chat, when you try to answer, it gives an error (screen 1), after refreshing the F5 page, you can see that the sms was sent to chat (screen 2)
Specify the user (link) under which this problem occurs
Golubitsky Evgeny wrote:
2.After sending the SMS to the chat in the Instagram dnrect, the SMS is not visible.... the integration is configured correctly...(4 screen)
third screen from app.i2crm.ru
this is probably due to the error from point 1
25.01.2021, 14:06
Original comment available on version: ru
25.01.2021, 15:42
Original comment available on version: ru
Link to the user under which you are trying to send, and not to the chat)
I understand your account in the screenshots?
25.01.2021, 16:18
Original comment available on version: ru
25.01.2021, 16:33
Original comment available on version: ru
The error occurs because the specified user does not have an I2CRM sender ID in the system - that is, we cannot send a request to I2CRM from whom to send a message.
Identifiers are assigned to contacts when they write to your account (with which integration is configured on the I2CRM side) and this service sends us requests via webhook
25.01.2021, 17:29
Original comment available on version: ru
Turn an Instagram Direct message (i2crm) into a process
By the way, in this action, the answer can be written and it transmits to the insta...
By the way, in this action, the answer can be written and it transmits to the insta...
25.01.2021, 18:11
Original comment available on version: ru
Golubitsky Evgeny wrote:
By the way, in this action, the answer can be written and it transmits to the insta...
Maybe the contacts are different?
Go under this contact in that chat - and you will most likely be able to send a message.
25.01.2021, 18:13
Original comment available on version: ru
here are the contacts that I can select in this action, as I understand it, an SMS is sent from the process on behalf of shop_4_cars, which is registered in i2crm, how can I specify this contact in action
Turn an Instagram Direct (i2crm) message into a chat
Turn an Instagram Direct (i2crm) message into a chat
25.01.2021, 18:28
Original comment available on version: ru
give an answer, through chat it will work or not?
26.01.2021, 14:58
Original comment available on version: ru
Tyndyk Maxim Vadimovich
Administrator wrote:
Golubitsky Evgeny wrote:
By the way, in this action, the answer can be written and it transmits to the insta...
Maybe the contacts are different?
Go under this contact in that chat - and you will most likely be able to send a message.
Shop_4_cars is the name of the Instagram account, yes it is registered in the integration in l2crm, yes it is in action Turn an Instagram Direct message (i2crm) into a process, I can answer on behalf of Shop_4_cars, I am using the account https://shopforcars.crm-onebox.com/ admin/shop/users/2/ in chat I can't answer on behalf of shop_4_cars
26.01.2021, 22:07
Original comment available on version: ru
Golubitsky Evgeny wrote:
I'm using the account https://shopforcars.crm-onebox.com/admin/shop/users/2/ in chat I can't answer on behalf of shop_4_cars
And what does this contact have to do with the specified account?
Here at this contact https://shopforcars.crm-onebox.com/admin/shop/users/7274/ registered the specified account, because it was created as a result of a request from I2CRM.
Merge this contact into the one you need https://shopforcars.crm-onebox.com/admin/shop/users/2/ and it will work.
27.01.2021, 16:48
Original comment available on version: ru
Tyndyk Maxim Vadimovich
Administrator wrote:
Golubitsky Evgeny wrote:
I'm using the account https://shopforcars.crm-onebox.com/admin/shop/users/2/ in chat I can't answer on behalf of shop_4_cars
And what does this contact have to do with the specified account?
Here at this contact https://shopforcars.crm-onebox.com/admin/shop/users/7274/ registered the specified account, because it was created as a result of a request from I2CRM.
Merge this contact into the one you need https://shopforcars.crm-onebox.com/admin/shop/users/2/ and it will work.
tell me what it means to unite, how to do it? It is necessary that several users can answer in chat
27.01.2021, 17:44
Original comment available on version: ru
Golubitsky Evgeny wrote:
tell me what it means to unite, how to do it? It is necessary that several users can answer in chat
go to the contact https://shopforcars.crm-onebox.com/admin/shop/users/7274/, click delete - then choose to merge with the contact https://shopforcars.crm-onebox.com/admin/shop/users/ 2/
and only those who have an I2CRM identifier will be able to write - they are transmitted by I2CRM when they write to you in direct, for example
27.01.2021, 17:47
Original comment available on version: ru
Tyndyk Maxim Vadimovich
Administrator wrote:
https://shopforcars.crm-onebox.com/admin/shop/users/7274/,
thank you very much, you helped a lot!
27.01.2021, 20:05
Original comment available on version: ru
Tyndyk Maxim Vadimovich
Administrator wrote:
Golubitsky Evgeny wrote:
tell me what it means to unite, how to do it? It is necessary that several users can answer in chat
go to the contact https://shopforcars.crm-onebox.com/admin/shop/users/7274/, click delete - then choose to merge with the contact https://shopforcars.crm-onebox.com/admin/shop/users/ 2/
and only those who have an I2CRM identifier will be able to write - they are transmitted by I2CRM when they write to you in direct, for example
Good afternoon, we only have 1 contact to connect, then chat works, what about the other four employees, they also need this opportunity. Thank you!
28.01.2021, 10:46
Original comment available on version: ru
Please join the conversation. If you have something to say - please write a comment. You will need a mobile phone and an SMS code for identification to enter.
Log in and comment
Copyright © OneBox 2024
