Problem with VIBER (chatbot) - it is impossible (impossible) to reply to those who write to us
We connected viber chat bot to vanbox
Set up automation "Turn a viber message into a business process"
And when the client writes to us, the task is created and we see the text from the client, but we cannot answer him
https://prnt.sc/vw96fu
here is the challenge https://b2bhub.crm-onebox.com/admin/customorder/issue/8840/edit/
Original question is available on version: ru
Set up automation "Turn a viber message into a business process"
And when the client writes to us, the task is created and we see the text from the client, but we cannot answer him
https://prnt.sc/vw96fu
here is the challenge https://b2bhub.crm-onebox.com/admin/customorder/issue/8840/edit/
Answers:
it is enough for you in the interface of the comments to the process to enter viber messages like this https://prnt.sc/vwde4f
also for viber є okremia block https://prnt.sc/vwdepi
also for viber є okremia block https://prnt.sc/vwdepi
05.12.2020, 16:21
Original comment available on version: ru
integrator wrote:
it is enough for you in the interface of the comments to the process to enter viber messages like this https://prnt.sc/vwde4f
also for viber є okremia block https://prnt.sc/vwdepi
Initially, we included a separate block https://prnt.sc/vxb5zx
And the interface also includes https://prnt.sc/vxb832
Everything as you write is already configured - and does not work ...
07.12.2020, 10:32
Original comment available on version: ru
the reason is this:
here https://prnt.sc/vw96fu by the author buv contact, who created a viber.
You may have combined it with the current contact, but you didn’t manually copy the ViberID (you can see it in the Social media block of the contact interface https://prnt.sc/vxbgvx so https://prnt.sc/vxbgme )
viber id. Yakshcho nі - close this process and write again in public - a new process will be created, de the author will be with ViberID
here https://prnt.sc/vw96fu by the author buv contact, who created a viber.
You may have combined it with the current contact, but you didn’t manually copy the ViberID (you can see it in the Social media block of the contact interface https://prnt.sc/vxbgvx so https://prnt.sc/vxbgme )
viber id. Yakshcho nі - close this process and write again in public - a new process will be created, de the author will be with ViberID
07.12.2020, 10:43
Original comment available on version: ru
integrator wrote:
the reason is this:
here https://prnt.sc/vw96fu by the author buv contact, who created a viber.
You may have combined it with the current contact, but you didn’t manually copy the ViberID (you can see it in the Social media block of the contact interface https://prnt.sc/vxbgvx so https://prnt.sc/vxbgme )
viber id. Yakshcho nі - close this process and write again in public - a new process will be created, de the author will be with ViberID
Julia https://prnt.sc/vxgjnp does not have viber ID records
And many people write to the public here https://prnt.sc/vxgl5b
We didn’t understand, Do we need Viber ID records or not?
If you need to record, where can I get it?
You do not have instructions and videos about this.
Do I need to indicate the ID of each employee on the card or not? will everything work?
07.12.2020, 14:18
Original comment available on version: ru
ViberID is created the first time, if the client writes to you. Vіn entries in contact, which is the author of the process. from tsey id and copy to the people, as you already have it in the box.
Copying (combining contacts) is only necessary, since you already have this contact in the system. Yakshcho ni - deprive new creations of contact. Turn over at your orders - you can write to the client, right?
Copying (combining contacts) is only necessary, since you already have this contact in the system. Yakshcho ni - deprive new creations of contact. Turn over at your orders - you can write to the client, right?
07.12.2020, 15:02
Original comment available on version: ru
integrator wrote:
ViberID is created the first time, if the client writes to you. Vіn entries in contact, which is the author of the process. from tsey id and copy to the people, as you already have it in the box.
Copying (combining contacts) is only necessary, since you already have this contact in the system. Yakshcho ni - deprive new creations of contact. Turn over at your orders - you can write to the client, right?
No, we cannot answer the client - this is the topic of the problem.
You open and see that task and contact from the task, or any task that everything you write is not like that
08.12.2020, 10:13
Original comment available on version: ru
axis by recording a video report for you on the application of my public account https://youtu.be/Z6sSaWRukKU
09.12.2020, 13:17
Original comment available on version: ru
integrator wrote:
ViberID
everything is set up like you
but ViberID is nowhere to be found, not ours, not theirs
18.12.2020, 10:33
Original comment available on version: ru
again: Viber ID is created automatically the first time, if a client/practitioner writes to us in our bot. There is no ID at once in contacts - see / close all tasks in a new way and write to the public again.
It’s better to revise your eyes on a new person.
It’s better to revise your eyes on a new person.
18.12.2020, 10:36
Original comment available on version: ru
integrator wrote:
again: Viber ID is created automatically the first time, if a client/practitioner writes to us in our bot. There is no ID at once in contacts - see / close all tasks in a new way and write to the public again.
It’s better to revise your eyes on a new person.
so I showed you https://prnt.sc/vxgl5b
people write new ones every time and a lot of people - not one of them has an id
18.12.2020, 10:46
Original comment available on version: ru
Then you need access to your box. OK - send the login password of the test practitioner to crm@integrator.com.ua, I'll check it, remember it later.
18.12.2020, 14:00
Original comment available on version: ru
And the link to the chatbot is also right, be kind, so I could write there myself.
18.12.2020, 14:01
Original comment available on version: ru
integrator wrote:
Then you need access to your box. OK - send the login password of the test practitioner to crm@integrator.com.ua, I'll check it, remember it later.
Good afternoon, I sent you an email crm@integrator.com.ua, as you requested:
login password of the test practitioner
i link to chatbot
23.12.2020, 14:02
Original comment available on version: ru
I go to the first chat /admin/customorder/issue/12868/edit/
there is no viberid in the author https://prnt.sc/w8gp29
reverb - you did not check the box "Allow adding a user without contact details" here /admin/shop/settings/table-and-orders/
test - you don’t understand, having recorded a video as you have learned.
yakscho everything is OK - take away access.
there is no viberid in the author https://prnt.sc/w8gp29
reverb - you did not check the box "Allow adding a user without contact details" here /admin/shop/settings/table-and-orders/
test - you don’t understand, having recorded a video as you have learned.
yakscho everything is OK - take away access.
23.12.2020, 14:58
Original comment available on version: ru
integrator wrote:
I go to the first chat /admin/customorder/issue/12868/edit/
there is no viberid in the author https://prnt.sc/w8gp29
reverb - you did not check the box "Allow adding a user without contact details" here /admin/shop/settings/table-and-orders/
test - you don’t understand, having recorded a video as you have learned.
yakscho everything is OK - take away access.
Thanks
28.12.2020, 14:15
Original comment available on version: ru
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