Synchronization of Prestashop 1.7 and One Box does not work
1. The main requirement when choosing a CRM was compatibility with Prestashop, because it has three stores
The main task of the CRM is the collection and processing of orders, warehouse, goods, customers - all in one place
2. I contacted the One Box office with this question - everything is fine, everything is there, we can do everything and everything works.
We even calculated the integration and billed it. Well, practically a Boeing wing.
3. Found another integrator. Igor Susyak. yes, everything is ok, we do everything.
He also counted. The same wing, only the right one.
I don’t have a wing, so it was decided to try to set up this miracle on my own.
Sluggish trial period, tried to set up. In general, it even worked. The interface is nice, flexible and the possibilities are generally great
We connected to presta, Prom, orders began to go. Of course, there was still a lot of work, but it seems like everything is OK - they didn’t expect an easy way
The test is over. The pay period has b
Original question is available on version: ru
The main task of the CRM is the collection and processing of orders, warehouse, goods, customers - all in one place
2. I contacted the One Box office with this question - everything is fine, everything is there, we can do everything and everything works.
We even calculated the integration and billed it. Well, practically a Boeing wing.
3. Found another integrator. Igor Susyak. yes, everything is ok, we do everything.
He also counted. The same wing, only the right one.
I don’t have a wing, so it was decided to try to set up this miracle on my own.
Sluggish trial period, tried to set up. In general, it even worked. The interface is nice, flexible and the possibilities are generally great
We connected to presta, Prom, orders began to go. Of course, there was still a lot of work, but it seems like everything is OK - they didn’t expect an easy way
The test is over. The pay period has b
Answers:
Good afternoon, interesting feedback. Let me try to help you
1. Tell me why when you set up the unloading of goods (or tried it) - you unloaded all the goods and not 2-3 goods for the test - after all, there is a category setting that is unloaded in action. In this case, you could protect yourself from incorrect setting of the action and not screw up your base.
2. If the question is relevant for you regarding the unloading of goods, let's use an example to help you set it up, indicate the test category that can be unloaded and what should be in the end.
1. Tell me why when you set up the unloading of goods (or tried it) - you unloaded all the goods and not 2-3 goods for the test - after all, there is a category setting that is unloaded in action. In this case, you could protect yourself from incorrect setting of the action and not screw up your base.
2. If the question is relevant for you regarding the unloading of goods, let's use an example to help you set it up, indicate the test category that can be unloaded and what should be in the end.
17.11.2020, 15:04
Original comment available on version: ru
Good afternoon!
1. An interesting presentation. I will answer as in Odessa. Why don't you warn customers before taking payment that actions and synchronization may not work correctly? In addition to "everything works for us," I have not heard anything else.
And the action, believe me, is configured correctly there. Your specialists have checked and adjusted more than once.
2. The question is relevant. I have NOW, when I already understood (at a high price) that everything works through one place, a test store is connected especially for this, where you can experiment as you like.
But no one could set it up either.
1. An interesting presentation. I will answer as in Odessa. Why don't you warn customers before taking payment that actions and synchronization may not work correctly? In addition to "everything works for us," I have not heard anything else.
And the action, believe me, is configured correctly there. Your specialists have checked and adjusted more than once.
2. The question is relevant. I have NOW, when I already understood (at a high price) that everything works through one place, a test store is connected especially for this, where you can experiment as you like.
But no one could set it up either.
17.11.2020, 15:17
Original comment available on version: ru
Meshkov Oleg
Client wrote:
Good afternoon!
1. An interesting presentation. I will answer as in Odessa. Why don't you warn customers before taking payment that actions and synchronization may not work correctly? In addition to "everything works for us," I have not heard anything else.
And the action, believe me, is configured correctly there. Your specialists have checked and adjusted more than once.
2. The question is relevant. I have NOW, when I already understood (at a high price) that everything works through one place, a test store is connected especially for this, where you can experiment as you like.
But no one could set it up either.
Oleg, for starters, let's simplify our conversation a little, I'm not a sales manager and not a technical support employee. I don’t know who and what you set up before and whether you set it up properly at all, my goal is to help you without unnecessary gestures and heaps of text that is useless.
1. It was not a prejudice, but a direct question. I never received an answer
2. Specify by points what is not working now or is not transmitted as needed so that you can build on something
17.11.2020, 15:22
Original comment available on version: ru
1. Yes, I will answer without problems. I had no idea this could even happen. I am not a programmer, I am a user. Well, the fact that backups, if they exist, is a mystery behind seven seals, I still cannot understand.
2. I would like to answer not like in Odessa, but it will not work - NOTHING works, except for sync and orders.
We create a category - it is not synchronized. We create a product - it does not appear on the site. On the contrary, too.
2. I would like to answer not like in Odessa, but it will not work - NOTHING works, except for sync and orders.
We create a category - it is not synchronized. We create a product - it does not appear on the site. On the contrary, too.
17.11.2020, 15:28
Original comment available on version: ru
Meshkov Oleg
Client wrote:
1. Yes, I will answer without problems. I had no idea this could even happen. I am not a programmer, I am a user. Well, the fact that backups, if they exist, is a mystery behind seven seals, I still cannot understand.
2. I would like to answer not like in Odessa, but it will not work - NOTHING works, except for sync and orders.
We create a category - it is not synchronized. We create a product - it does not appear on the site. On the contrary, too.
Let's deal with importing goods into the system first
here for the test, I set up the import of goods from presta
goods loaded https://sokil.crm-onebox.com/admin/shop/products/3522/edit/ and https://sokil.crm-onebox.com/admin/shop/products/3523/edit/
this took me 10 minutes.
Now I will look at the export settings on the crime
17.11.2020, 15:39
Original comment available on version: ru
Export is set up the same way.
you can go to the admin panel and see all the products that I transferred from the system
In order for them to be displayed on the site, you need to create a category on the presta, it will be loaded by actions in ONeBOx and the presta id will be attached to it. Next, place a couple of test products in this category and put them on unloading. In total, they will be displayed on your site.
If you want to create categories inside OneBox and upload them to the crime, then this thing will have to be finished as a revision. In any case, I gave you a working version above.
you can go to the admin panel and see all the products that I transferred from the system
In order for them to be displayed on the site, you need to create a category on the presta, it will be loaded by actions in ONeBOx and the presta id will be attached to it. Next, place a couple of test products in this category and put them on unloading. In total, they will be displayed on your site.
If you want to create categories inside OneBox and upload them to the crime, then this thing will have to be finished as a revision. In any case, I gave you a working version above.
17.11.2020, 15:57
Original comment available on version: ru
I'm afraid to say anything. I'm just afraid.
Created a category on Presta. I will test
Created a category on Presta. I will test
17.11.2020, 16:06
Original comment available on version: ru
While I'm waiting for the category, can I have one question?
unload goods. where and how to do it right?
unload goods. where and how to do it right?
17.11.2020, 16:27
Original comment available on version: ru
Well, here they come.
Yesterday I created the category "Chandeliers test" on Presta. She never made it to boxing.
Yesterday I created the category "Chandeliers test" on Presta. She never made it to boxing.
18.11.2020, 10:02
Original comment available on version: ru
Meshkov Oleg
Client wrote:
Well, here they come.
Yesterday I created the category "Chandeliers test" on Presta. She never made it to boxing.
I'll see what's wrong today and unsubscribe
there is an assumption that the id matched and you should not check the box to search for the keys in the settings
18.11.2020, 10:05
Original comment available on version: ru
The category has been created. Placed items in it. Waiting for action
18.11.2020, 11:43
Original comment available on version: ru
Meshkov Oleg
Client wrote:
Items didn't load either.
not unloaded on the test? you can give access to the admin panel of the test
18.11.2020, 16:24
Original comment available on version: ru
Yes. the goods are in this created category "Chandeliers test".
Of course I can give access, but not in public..
Of course I can give access, but not in public..
18.11.2020, 16:41
Original comment available on version: ru
I spoke more than once in my conversations with managers about my guess, but no one understood anything, let alone did anything.
so, I think that boxing does not understand CNC.
in box category url is /-19, and on prest it is /lyustry-test
and it can theoretically be turned off, but a site without CNC is, sorry, the stone age.
.. this is just my guess
maybe manually change the technical link key?
clumsy of course, but at least some way out if it works
please let me know how can I send you the data for access to the admin panel
so, I think that boxing does not understand CNC.
in box category url is /-19, and on prest it is /lyustry-test
and it can theoretically be turned off, but a site without CNC is, sorry, the stone age.
.. this is just my guess
maybe manually change the technical link key?
clumsy of course, but at least some way out if it works
please let me know how can I send you the data for access to the admin panel
18.11.2020, 16:51
Original comment available on version: ru
Meshkov Oleg
Client wrote:
I spoke more than once in my conversations with managers about my guess, but no one understood anything, let alone did anything.
so, I think that boxing does not understand CNC.
in box category url is /-19, and on prest it is /lyustry-test
and it can theoretically be turned off, but a site without CNC is, sorry, the stone age.
.. this is just my guess
maybe manually change the technical link key?
clumsy of course, but at least some way out if it works
please let me know how can I send you the data for access to the admin panel
give access to i.ustimenko@crm-onebox.com
18.11.2020, 17:02
Original comment available on version: ru
In addition, only the Name and Description were correctly pulled into the category
Failed: Meta title, Meta description and Meta keywords
Failed: Meta title, Meta description and Meta keywords
18.11.2020, 17:04
Original comment available on version: ru
Meshkov Oleg
Client wrote:
Failed: Meta title, Meta description and Meta keywords
we do not upload meta data
19.11.2020, 16:01
Original comment available on version: ru
[/quote]
we do not upload meta data
[/quote]
and the goods are somehow not very ..
we do not upload meta data
[/quote]
and the goods are somehow not very ..
19.11.2020, 17:46
Original comment available on version: ru
Meshkov Oleg
Client wrote:
we do not upload meta data
and the goods are somehow not very ..
what do you mean not so much?
Meshkov Oleg
Client wrote:
Items didn't load either.
you did not select the Chandeliers test category in the unloading action - therefore, the products of this category are not unloaded
19.11.2020, 18:01
Original comment available on version: ru
Yes thank you. there was my jamb, but yesterday I fixed it - the result is the same
20.11.2020, 13:05
Original comment available on version: ru
table https://sokil.crm-onebox.com/admin/shop/products/3522/edit/ from the admin just disappeared
20.11.2020, 13:10
Original comment available on version: ru
I just changed his category in boxing, let's see how it works.
20.11.2020, 13:15
Original comment available on version: ru
Sorry, but not to be expected.
See message 1 - Prestashop 1.7 and One Box sync not working!
See message 1 - Prestashop 1.7 and One Box sync not working!
20.11.2020, 18:39
Original comment available on version: ru
Meshkov Oleg
Client wrote:
Sorry, but not to be expected.
See message 1 - Prestashop 1.7 and One Box sync not working!
Let's go in order, which product or category was not unloaded where?
30.11.2020, 15:01
Original comment available on version: ru
Yes, in any order!) None of the products from the created category Chandeliers test was uploaded to the admin panel
30.11.2020, 16:12
Original comment available on version: ru
Meshkov Oleg
Client wrote:
Yes, in any order!) None of the products from the created category Chandeliers test was uploaded to the admin panel
Good afternoon
can't fix blindly
you can grant access to phpmyadmin for the site https://lofter.com.ua
02.12.2020, 17:09
Original comment available on version: ru
Good afternoon. Oh sure. I will send by mail
02.12.2020, 17:15
Original comment available on version: ru
now the goods are added to the admin panel - as I understand it, they will be displayed on the site if there is a balance (I don’t know exactly the principles of presta for displaying goods on the site)
03.12.2020, 10:39
Original comment available on version: ru
I see the screenshot, but I don't understand how you got it. I have everything still. https://prnt.sc/vuvpq2
Goods without any leftovers are also displayed with the status "out of stock"
Goods without any leftovers are also displayed with the status "out of stock"
03.12.2020, 10:57
Original comment available on version: ru
Meshkov Oleg
Client wrote:
I see the screenshot, but I don't understand how you got it. I have everything still. https://prnt.sc/vuvpq2
Goods without any leftovers are also displayed with the status "out of stock"
1. Remove the filter by category (see Screenshot) - it worked and initially when I set it up for you, the parent category is simply filtered right away and it is not transmitted according to the action settings, only the child category is selected there.
2. I created a product in the admin panel manually 1 - and it also did not appear on the site) Therefore, I specify under what conditions it is displayed on the site?
03.12.2020, 11:01
Original comment available on version: ru
1. Wow. It's already something.
But nonetheless. The victory is still far away.
In boxing, goods are not at the root. They are in the category Chandeliers test. And they should be sent there. For some reason he hit the root.
In addition, I deliberately got confused and created product 25770 with varieties 25770-120, 25770 -90 . They must be glued into one product 25770, which has two varieties (daw Model range)
2. One product is currently displayed on the main page of the site. He is without a picture, without residue. But he gets out. There are no conditions
But nonetheless. The victory is still far away.
In boxing, goods are not at the root. They are in the category Chandeliers test. And they should be sent there. For some reason he hit the root.
In addition, I deliberately got confused and created product 25770 with varieties 25770-120, 25770 -90 . They must be glued into one product 25770, which has two varieties (daw Model range)
2. One product is currently displayed on the main page of the site. He is without a picture, without residue. But he gets out. There are no conditions
03.12.2020, 17:02
Original comment available on version: ru
I moved product 1111 in the admin panel to the Chandeliers test category - it is now displayed. The rest is nothing
03.12.2020, 17:10
Original comment available on version: ru
Interesting ticket...
This is how synchronization with prestashop works, or not?
Apparently, it doesn't work more than it works.
This is the basic functionality, which, according to your statements, has been implemented for a long time and works fine...
PS I, as your future client, am very surprised at some points... The further you read the support forum, the more doubts arise whether it is worth contacting vanbox at all..?
Wherever you look, there are some bugs and "features" everywhere, for the solution of which paid improvements are needed. Guys, these are basic things! It's not something special!
This is how synchronization with prestashop works, or not?
Apparently, it doesn't work more than it works.
This is the basic functionality, which, according to your statements, has been implemented for a long time and works fine...
PS I, as your future client, am very surprised at some points... The further you read the support forum, the more doubts arise whether it is worth contacting vanbox at all..?
Wherever you look, there are some bugs and "features" everywhere, for the solution of which paid improvements are needed. Guys, these are basic things! It's not something special!
16.12.2020, 17:37
Original comment available on version: ru
Evgeniy
Client wrote:
Apparently, it doesn't work more than it works.
You can install and configure the free version, this is not particularly difficult.
Evgeniy
Client wrote:
PS I, as your future client, am very surprised at some points... The further you read the support forum, the more doubts arise whether it is worth contacting vanbox at all..?
Wherever you look, there are some bugs and "features" everywhere, for the solution of which paid improvements are needed. Guys, these are basic things! It's not something special!
We, unlike other systems, do not hide the questions that arise from customers, but rather do everything openly.
17.12.2020, 15:16
Original comment available on version: ru
It is very good that you do not hide your problems from the public.
It was a cool move on your part.
It would also be cool to solve these problems ...
I installed the free version and tried it several times already.
But, when in the free version I encounter incorrect work of any functionality, in response I most often heard "these are the limitations of the free version. Everything is ok in the paid version."
And now I see that not everything is ok in the paid one ...
And the paid version - at least 3 months. These facts are doubtful.
If you made a full-fledged free demo version (even 7 days would be enough), or a paid one with the option to purchase 1 month, you would have decided long ago whether to buy onebox.
And so, and "I want and prick" ..
It was a cool move on your part.
It would also be cool to solve these problems ...
I installed the free version and tried it several times already.
But, when in the free version I encounter incorrect work of any functionality, in response I most often heard "these are the limitations of the free version. Everything is ok in the paid version."
And now I see that not everything is ok in the paid one ...
And the paid version - at least 3 months. These facts are doubtful.
If you made a full-fledged free demo version (even 7 days would be enough), or a paid one with the option to purchase 1 month, you would have decided long ago whether to buy onebox.
And so, and "I want and prick" ..
17.12.2020, 18:46
Original comment available on version: ru
Filled up with SPAM, that there was no activity in the topic for a long time)
Any news, Igor?
Are you engaged or abandoned or how to understand silence?
I found 930 duplicates of the same product in the list of goods.
And I understand it's not over yet.
Is it supposed to be like this? All as planned by OneBox and Prestashop?
Any news, Igor?
Are you engaged or abandoned or how to understand silence?
I found 930 duplicates of the same product in the list of goods.
And I understand it's not over yet.
Is it supposed to be like this? All as planned by OneBox and Prestashop?
26.12.2020, 09:47
Original comment available on version: ru
Meshkov Oleg
Client wrote:
Filled up with SPAM, that there was no activity in the topic for a long time)
Any news, Igor?
Are you engaged or abandoned or how to understand silence?
I found 930 duplicates of the same product in the list of goods.
And I understand it's not over yet.
Is it supposed to be like this? All as planned by OneBox and Prestashop?
Good afternoon.
Silence because what was basic - I set it up. I think that it will not be correct for me now to demand that I complete the work of the integrator, spend a few days and set up all the integration with all the fields that you need. I showed you the fact that it can work with the proper settings. If you are ready to pay for my time, I will set everything up for you without question, or you can hire a specialist or try to set it up yourself.
Meshkov Oleg
Client wrote:
I found 930 duplicates of the same product in the list of goods.
And I understand it's not over yet.
Is it supposed to be like this? All as planned by OneBox and Prestashop?
You have the setting "Search products by SKU only" enabled
And the Article of this product in your prestashop is empty, so the system does not find the product and creates it.
28.12.2020, 13:24
Original comment available on version: ru
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