Facebook Page Integration
Good afternoon. We have created a Facebook page with a community. Tell me, please, how can you integrate the ability to receive messages from Facebook in the CPM environment, subsequently conduct a dialogue (with the exchange of multimedia messages, links), so that the history of correspondence is saved and it is possible to collect statistics with its analysis? Thanks to.
Original question is available on version: ru
Answers:
The list of available features is available here
https://crm-onebox.com/en/integratsiya-s-facebook-messenger/
To connect the integration, you need to verify the application (confirm either the identity or the company). This happens on the side of Facebook and OneBox cannot influence it in any way.
There is an instruction on how to create and connect an application (for messaging with FB) Specify your mail, I can send it to you.
https://crm-onebox.com/en/integratsiya-s-facebook-messenger/
To connect the integration, you need to verify the application (confirm either the identity or the company). This happens on the side of Facebook and OneBox cannot influence it in any way.
There is an instruction on how to create and connect an application (for messaging with FB) Specify your mail, I can send it to you.
31.08.2020, 21:23
Original comment available on version: ru
Gubko Alexander Sergeevich Employee wrote:
The list of available functions is available here/ru/integratsiya-s-facebook-messenger/ To connect the integration, you need to verify the application (verify either the person or the company). This happens on the Facebook side and OneBox cannot influence this in any way. There is an instruction on how to create and connect an application (for messaging with FB) Specify your mail, I can send you.
Good afternoon Alexander. Please send the instructions to this mail 18lg18@mail.ru
Thanks
02.09.2020, 15:18
Original comment available on version: ru
Good afternoon. Company verification is currently required in order to connect the community's Facebook page to the CPM.
On future integration into CPM, we expect to see the following:
- messages will be sent and received ONLINE without delay;
- messages are displayed in the order they were sent/received (chronologically);
- the ability to edit messages (deleting messages only for Administrators);
- the list of active chats should change depending on the sent\received message (when exchanging messages, each new one should raise the chat to the very top with an indication of the number of new unread messages) example: https://drive.google.com/file/d/ 1pQhuBn-Sx5eQNO0SCCGkUjoLIcxtJbVp/view?usp=sharing
- add a sound notification and a pop-up window when an incoming message is received, when the operator is not in this chat (talking with another client, is in another tab or program);
- the date and time of each message was displayed;
- the ability to return to the dialogue after exiting it;
- in the message window, add a field with a choice of quick message templates for sending them;
- the possibility of exchanging multimedia messages and links both on the part of the operator and the client;
- the ability to search within the current and previously processed dialogs by keywords;
- when viewing the history of the dialogue (archive of calls by operators), they should be grouped by customer names, by clicking on which, a list of previous calls will be opened;
- processed chats should be hidden;
- implement the transfer of chats between operators;
- the ability to resume the processed chat from the archive (closed dialogs).
On future integration into CPM, we expect to see the following:
- messages will be sent and received ONLINE without delay;
- messages are displayed in the order they were sent/received (chronologically);
- the ability to edit messages (deleting messages only for Administrators);
- the list of active chats should change depending on the sent\received message (when exchanging messages, each new one should raise the chat to the very top with an indication of the number of new unread messages) example: https://drive.google.com/file/d/ 1pQhuBn-Sx5eQNO0SCCGkUjoLIcxtJbVp/view?usp=sharing
- add a sound notification and a pop-up window when an incoming message is received, when the operator is not in this chat (talking with another client, is in another tab or program);
- the date and time of each message was displayed;
- the ability to return to the dialogue after exiting it;
- in the message window, add a field with a choice of quick message templates for sending them;
- the possibility of exchanging multimedia messages and links both on the part of the operator and the client;
- the ability to search within the current and previously processed dialogs by keywords;
- when viewing the history of the dialogue (archive of calls by operators), they should be grouped by customer names, by clicking on which, a list of previous calls will be opened;
- processed chats should be hidden;
- implement the transfer of chats between operators;
- the ability to resume the processed chat from the archive (closed dialogs).
03.09.2020, 14:50
Original comment available on version: ru
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