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Bug disappeared orders

Congratulations! Imported orders from the site have disappeared. How to check what the problem is??? The order is imported from the Khorozhop platform. They say nothing in the integration can remove them. Only the server remains.
We also see that it clears the automation by actions. The action remains, but the settings disappear - the fields are clear.
Original question is available on version: ua

Answers:

vitalit
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I had a similar situation in my business, by the way, who is interested, this is my business https://fama.ua/podarki/nabory-dlya-vysky after updating the price and creating new products, the changes were not reflected immediately. Products reappeared in the link table as if they had not yet been created, and photos and updates were also not added. Solved the problem by checking the import settings and eliminating possible conflicts in the system. If you have similar questions, it may be worth paying attention to the synchronization settings or checking the system for technical failures
13.11.2024, среда, 17:14
Original comment available on version: ua

Volokhovich Evgeniy
Адміністратор

vitalit wrote:
I had a similar situation in my business, by the way, who is interested, this is my business https://fama.ua/podarki/nabory-dlya-vysky after updating the price and creating new products, the changes were not reflected immediately. Products reappeared in the link table as if they had not yet been created, and photos and updates were also not added. Solved the problem by checking the import settings and eliminating possible conflicts in the system. If you have similar questions, maybe you should pay attention to the synchronization settings or check the system for technical failures

Ours is a little different... During the forced import of processes, we saw orders, but after 2-3 minutes they disappeared. The impression that some kind of backup worked. They also saw that the actions that were filled in were cleared.
15.11.2024, пятница, 12:40
Original comment available on version: ua

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