Added two new KPIs for employees
The first KPI “Duration of outgoing calls (in minutes total per day)” by default gives the result in minutes, the direction of the call is configured, where the parameter value is:
1 - outgoing calls;
-1 - incoming calls;
0 - internal calls.
The second KPI “Number of contacts (organizations) entered by the manager into the system during the working day” is customizable. Specify the gender of the contact to be counted. If gender is not set, then counts all created contacts.
Original question is available on version: ru
1 - outgoing calls;
-1 - incoming calls;
0 - internal calls.
The second KPI “Number of contacts (organizations) entered by the manager into the system during the working day” is customizable. Specify the gender of the contact to be counted. If gender is not set, then counts all created contacts.
Answers:
Please join the conversation. If you have something to say - please write a comment. You will need a mobile phone and an SMS code for identification to enter.
Log in and comment
Copyright © OneBox 2024
