2015517890 - New KPIs added
Added KPI for calculation:
- the number of outgoing sms per day;
- the number of outgoing calls per day longer than 35 seconds and only those entered in the contact card, excluding internal calls and calls without reference to the contact;
- the number of manually created contacts per day for each employee
Original question is available on version: ru
- the number of outgoing sms per day;
- the number of outgoing calls per day longer than 35 seconds and only those entered in the contact card, excluding internal calls and calls without reference to the contact;
- the number of manually created contacts per day for each employee
Answers:
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