Missed calls
Good day. May be tasks on missed calls.
In the settings for automation, they ordered Switch to the stage if the client called himself:.
The client, in fact, did not make a second call, dialing the manager. The client did not take the hearing. And on the instructions in automation, the process has switched.
Why did you feel so bad?
Original question is available on version: ru
In the settings for automation, they ordered Switch to the stage if the client called himself:.
The client, in fact, did not make a second call, dialing the manager. The client did not take the hearing. And on the instructions in automation, the process has switched.
Why did you feel so bad?
Answers:
Provide an example of a process with the above "problem" - I can be more specific.
03.03.2021, 13:35
Original comment available on version: ru
Tyndyk Maxim Vadimovich
Administrator wrote:
Provide an example of a process with the above "problem" - I can be more specific.
https://difreight.crm-onebox.com/admin/customorder/propushchennie-zvonki/14234/e...
03.03.2021, 14:16
Original comment available on version: ru
Action on this setting - checks whether after a missed call there was a successful call with the client (this is an event with the ANSWER status, where the client either called or received a call) - after all, there is no point in calling back if you have already contacted in some way.
03.03.2021, 15:11
Original comment available on version: ru
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