help find action
A task:
Switch the stage if a comment from the responsible process is found.
What action can be taken to complete this task?
Original question is available on version: ru
Switch the stage if a comment from the responsible process is found.
What action can be taken to complete this task?
Answers:
There is a "Switch to stage based on comment search results" action, but it checks for any author of a comment added after entering the stage within the specified number of minutes after the transition.
If its logic suits you, we can modify the setting there in 1 hour to look for a comment from the person responsible for the process.
If its logic suits you, we can modify the setting there in 1 hour to look for a comment from the person responsible for the process.
09.02.2021, 17:33
Original comment available on version: ru
let's, ideally, to be able to choose "author/responsible".
and more, if we have a cloud. how many of these 1 hour upgrades do we have?
and more, if we have a cloud. how many of these 1 hour upgrades do we have?
11.02.2021, 13:08
Original comment available on version: ru
Kornev Mikhail wrote:
let's, ideally, to be able to choose "author/responsible".
We'll take it for improvement.
How to implement - we will inform you additionally.
11.02.2021, 15:47
Original comment available on version: ru
Implemented selector "Only consider comment from (author/responsible)" in action "Switch to step depending on comment search results"
12.02.2021, 09:28
Original comment available on version: ru
Can you please tell me what the number of minutes means in this case: https://prnt.sc/zqbk6g
That is, if you switched to the stage and only after 2 hours wrote a comment, then it will not be taken into account. It turns out that comments that are written within 5 minutes after the transition to the stage will be taken into account?
That is, if you switched to the stage and only after 2 hours wrote a comment, then it will not be taken into account. It turns out that comments that are written within 5 minutes after the transition to the stage will be taken into account?
16.02.2021, 15:05
Original comment available on version: ru
And one more question.
If I need to switch to another stage regardless of when the comment was added. That is, at least two hours will pass, and if, for example, the person in charge added a comment, then the stage will switch. So it is possible?
If I need to switch to another stage regardless of when the comment was added. That is, at least two hours will pass, and if, for example, the person in charge added a comment, then the stage will switch. So it is possible?
16.02.2021, 15:35
Original comment available on version: ru
Kornev Mikhail wrote:
Can you please tell me what the number of minutes means in this case: https://prnt.sc/zqbk6g
That is, if you switched to the stage and only after 2 hours wrote a comment, then it will not be taken into account. It turns out that comments that are written within 5 minutes after the transition to the stage will be taken into account?
transition to the stage 10:00
specified to check comments after 5 minutes - comments created after 10:05 are taken into account
Kornev Mikhail wrote:
And one more question.
If I need to switch to another stage regardless of when the comment was added. That is, at least two hours will pass, and if, for example, the person in charge added a comment, then the stage will switch. So it is possible?
The action is intended to check the presence of a comment after the transition to the stage. Specify 1 minute - and we will take into account the comments added 1 minute after the transition to the stage.
Or among the available actions, see if some other action suits you.
16.02.2021, 16:42
Original comment available on version: ru
who is on the cloud, please support the revision
https://crm-onebox.com/en/support/price-platforms-and-marketplaces/7235-otpravit...
https://crm-onebox.com/en/support/price-platforms-and-marketplaces/7235-otpravit...
01.03.2021, 13:18
Original comment available on version: ru
Tyndyk Maxim Vadimovich wrote:
Implemented selector "Only consider comment from (author/responsible)" in action "Switch to step depending on comment search results"
I have a problem with this action. being at the stage more than the specified number of minutes, the action constantly looks for this comment, and not just once.
how to make the search for a comment only 1 time after the transition to the stage?
21.03.2021, 20:11
Original comment available on version: ru
It turns out that I needed to add a revision to this action - "Check for a comment in the process." (((
21.03.2021, 20:13
Original comment available on version: ru
Please join the conversation. If you have something to say - please write a comment. You will need a mobile phone and an SMS code for identification to enter.
Log in and comment
Copyright © OneBox 2024
