What is the principle of distribution of processes between employees?
Hello! We have set the "Automatic distribution of processes between employees" setting. The question is: on what basis are orders distributed? Are canceled orders, the time of receipt of the order, orders created manually and not received from the site taken into account?
Original question is available on version: ru
Answers:
Good afternoon. Please give a link to the place where the action is configured in your case. Thanks
13.01.2021, 15:19
Original comment available on version: ru
Bodyako Dmitry
dev wrote:
Good afternoon. Please give a link to the place where the action is configured in your case. Thanks
http://lz.crm-onebox.com/admin/shop/workflowstatus/132/action/new/
13.01.2021, 16:25
Original comment available on version: ru
If you omit a bunch of checks, work schedules, etc., which are set as settings in action, then the box collects an array of managers that fit all the conditions, looks at which of them has not yet assigned a task with this action at this stage, and randomly selects the responsible one among them . After all the possible "responsible" have ended, the circle begins again and boxing considers that he has not yet assigned a task to anyone and begins to assign tasks one at a time again.
Those. if you have 3 managers and 4 tasks have passed through the stage, then everyone will receive one and an additional 2 will be added to one of them.
Those. if you have 3 managers and 4 tasks have passed through the stage, then everyone will receive one and an additional 2 will be added to one of them.
13.01.2021, 17:12
Original comment available on version: ru
by the number of processes it is clear, but the amount of the order is taken into account? For example, there is 1 order for 900 UAH and 3 orders for 300 UAH
13.01.2021, 17:24
Original comment available on version: ru
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