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field is not filled

http://crm.adparts.com.ua/admin/customorder/zakazi-avtodoktor/541172/edit/
The field "from where the transition was made to return" is not filled https://prnt.sc/wlups5 no value.
Although it is recorded automatically and the transition to the stage was
The same situation in 4 =&filtercdatefrom=&filtercdateto=&fromfiltercustomdatasozdaniyazadachipozp66=&tofiltercustomdatasozdaniyazadachipozp66=&filterdelivery=&filterpayment=&filterpriority=&contractorsid=&statusid[0]=980&filterauthorid=&filterproject=&filterproductname=&filterproductcustomartikul11=&filterproductid=&filtercode1c=&filterdatetofrom=&filterdatetoto=&filterdateplanfrom=&filterdateplanto=&filtertags=&filterorderemployerid=&filteremployerid[0] =&filterutm=&ok=1&searchLine=
Original question is available on version: ru

Answers:

Good afternoon. At what stage and by what action should the specified field be filled?
12.01.2021, 16:21
Original comment available on version: ru

Filled in when moving to the stage Awaiting Payment
13.01.2021, 10:54
Original comment available on version: ru

https://prnt.sc/wmsw7d https://prnt.sc/wmswcb made the transition to the stage, the field is filled. Perhaps during the previous transitions at the stage there has not yet been a filling action or someone has overwritten the field.
13.01.2021, 20:25
Original comment available on version: ru

at the time of the transition, the actions were already configured and according to the history of process changes there is no record that the value in the field was deleted
14.01.2021, 16:59
Original comment available on version: ru

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