Expected arrival

Old improvements will appear in the update within 10 days

The fact is that they affect our work. It's very sad

[quote] Lagoda Alexey Client wrote: The fact is that they affect our work. It's very sad [/quote] well, it was necessary to first clarify what and how before asking for an update I will try to speed up the transfer of improvements

1) I purchased a server such as your specialists said 2) your specialists were engaged in installing the software on the server. Nothing else is hosted on the server. 3) The program slows down periodically. For proof, I've uploaded a screenshot. 4) I asked you 2 questions that you did not answer. If at the moment you are not observing the problem, then I suggest testing at another time. Or give me any method of operational communication, with the help of which I will inform you exactly at the moment when the server will be overloaded again 5) I asked "please fix the problem." I don't see the word "free" here. 6) Your proposal to hire "a sysadmin who will constantly monitor the server" is absurd. 7) The person who wrote to you above is not familiar to me. an outsider is simply surprised by communication with a client. But this is not surprising to me. For example: read what Igor Ustimenko answered here https://crm-onebox.com/en/support/business-processes/3304-ozhidaemiy-prihod/#answer9398 And as far as I know, he occupies a leadership position and, as I understand it, sets an example of communication. He wants to say that it's my own fault that I lost all my paid improvements (without which, by the way, boxing does not work correctly) because I asked to update Boxing. Although your employee said to do this in this task https://crm-onebox.com/en/support/contacts/2821-medlenno-rabotaet-onebox/ From all of the above: You just sent me to one place, not wanting to solve the problem

1) Do you want to say that it's my own fault that I lost all my paid improvements (without which, by the way, boxing does not work correctly) because I asked to update Boxing? Although your employee said to do this in this task https://crm-onebox.com/en/support/contacts/2821-medlenno-rabotaet-onebox/ 2) Do you think it's okay to communicate with a client this way?

[quote] Lagoda Alexey Client wrote: 1) Do you want to say that it's my own fault that I lost all my paid improvements (without which, by the way, boxing does not work correctly) because I asked to update Boxing? Although your employee said to do this in this task https://crm-onebox.com/en/support/contacts/2821-medlenno-rabotaet-onebox/ 2) Do you think it's okay to communicate with a client this way? [/quote] 1. I did not write to you that you are to blame, I wrote to you the fact that they remained in the old version and the transfer will be in the coming days 2. I don’t think that my communication is somehow incorrect, I don’t have a goal to pour beautiful phrases into everyone’s ears, it’s easier and faster to write in essence and without water.

The phrase “well, it was necessary to first clarify what and how before asking for an update” does not carry any semantic load. So the update is already installed. If you leave only the second part of the text: “I will try to speed up the transfer of improvements”, then the information is the same. That is, you still pour water. Well, for one thing, be rude to customers. 2) I am surprised that you ignored what I wrote to you that your employee wrote about the need to update. Or should I have guessed that everything would fly off? (Here you can not answer - a rhetorical question). 3) I have two tasks, all Settings have flown down + the program is critically slowing down. Moreover, if I hope you fix it with the settings (by the way, 10 days have already passed), then for the second task the situation is not at all clear to me https://crm-onebox.com/ru/support/server-installation/3760-kritichno-tormozit-boks / If you pay attention to it - I will be grateful to you. Regards, Alexey

[quote] Lagoda Alexey Client wrote: The phrase “well, it was necessary to first clarify what and how before asking for an update” does not carry any semantic load. So the update is already installed. If you leave only the second part of the text: “I will try to speed up the transfer of improvements”, then the information is the same. That is, you still pour water. Well, for one thing, be rude to customers. [/quote] what is rudeness please?

Let's get to work please.

In the Expected arrival, there is still no warehouse selection field https://prnt.sc/vsrol3 , which we have been finalizing. You wrote "Old improvements will appear in the update within 10 days." After you wrote "I'll try to speed up the transfer of improvements." I wrote to you 17.11 - 13 days ago. Can I return it already?

[quote] Lagoda Alexey Client wrote: In the Expected arrival, there is still no warehouse selection field https://prnt.sc/vsrol3 , which we have been finalizing. You wrote "Old improvements will appear in the update within 10 days." After you wrote "I'll try to speed up the transfer of improvements." I wrote to you 17.11 - 13 days ago. Can I return it already? [/quote] 1. I meant 10 working days 2. Improvements have already been transferred, you can check

Thank you, the field has appeared. Close the task

Good evening. Maxim Alexandrovich, Thank you very much - now everything is absolutely clear. Taking this opportunity, I beg you Help me with my most important problem - Periodically, boxing slows down a lot, and most of all this manifests itself on one particular account. I have repeatedly created tasks, including because of this, we have updated .. Here is the last task https://crm-onebox.com/ru/support/server-installation/3760-kritichno-tormozit-boks/ , in which the screenshot shows that the server is overloaded. Here http://fex.net/s/tt2ttec uploaded videos that demonstrate the "speed" of work. I understand that it is very difficult to understand, because the problem is not constant. But I'm sure it's possible! Thank you in advance.

Now I will answer in the topic https://crm-onebox.com/ru/support/server-installation/3760-kritichno-tormozit-boks/

This task can be closed. Thanks to all)