Wrong business process
Order 26777. Socket. There are 3 stores in the system. According to the TTn Start date: 11/04/2020 14:07:51 - the client received the order and we have already received the cash on delivery. At the same time, OneBox somehow holds the order at the stage "Parcel in the department for the last days" and sends SMS reminders to the client that the order needs to be picked up! Moreover, on behalf of the wrong store, what you need! Please check and correct immediately! Just an oil painting!
Onebox log:
04.11.2020, Wednesday, 15:04
Parcel status Nova Poshta No..... has changed to Dispatched. By the way, doby the clerk will take SMS-notifications about the need for a penny order and you can take yoga at the Nova Poshta cash desk ..
05.11.2020, Thursday, 20:05
Parcel status Nova Poshta No. 20450298538571 has changed to Dispatched. I've seen a penny rebuke..
Gorobets Maxim Igorevich 06.11.2020, Friday, 17:05
The stage has been updated to: Parcel in the department 3 days ----- starti
Original question is available on version: ru
Onebox log:
04.11.2020, Wednesday, 15:04
Parcel status Nova Poshta No..... has changed to Dispatched. By the way, doby the clerk will take SMS-notifications about the need for a penny order and you can take yoga at the Nova Poshta cash desk ..
05.11.2020, Thursday, 20:05
Parcel status Nova Poshta No. 20450298538571 has changed to Dispatched. I've seen a penny rebuke..
Gorobets Maxim Igorevich 06.11.2020, Friday, 17:05
The stage has been updated to: Parcel in the department 3 days ----- starti
Answers:
1. The process may not enter the status depending on the NP stage because:
a) while pulling up the status from np, you have not set the transition action yet
b) an error occurred during the transition, which was thrown by the actions that are on the stage.
2. https://crm.smartid.com.ua/admin/shop/workflowstatus/98/action/new/ here is the action "Add a comment to the process". In its settings it is specified to send a comment on behalf of the author. The author of the process at the time of leaving a comment is restapi.
a) while pulling up the status from np, you have not set the transition action yet
b) an error occurred during the transition, which was thrown by the actions that are on the stage.
2. https://crm.smartid.com.ua/admin/shop/workflowstatus/98/action/new/ here is the action "Add a comment to the process". In its settings it is specified to send a comment on behalf of the author. The author of the process at the time of leaving a comment is restapi.
09.11.2020, 17:37
Original comment available on version: ru
Dmitry, I don't understand the OneBox system, that's why your tuner was hired. This is not the only order from the outlet, we have the bp configured depending on the status of the np. Other orders work fine, it's not clear to me why in this particular case:
1. The order was not completed, as it should be according to bp
2. Why was there a transition from my name to a stupid status, if I didn’t make any transitions, let alone send SMS manually to the client
3. I don't know who or what Restapi is.
1. The order was not completed, as it should be according to bp
2. Why was there a transition from my name to a stupid status, if I didn’t make any transitions, let alone send SMS manually to the client
3. I don't know who or what Restapi is.
09.11.2020, 18:16
Original comment available on version: ru
1. You can ask these questions to "Our Adjuster". I gave you an exhaustive comment on this issue above.
2. Perhaps some of the configured actions made the transition or you forgot about it
3. This is the user, the author of the task.
2. Perhaps some of the configured actions made the transition or you forgot about it
3. This is the user, the author of the task.
10.11.2020, 17:45
Original comment available on version: ru
1. The answer is not exhaustive, because it should work. What is your recommendation to ask the tuner for what? This section was created in order to get free help. It's no help to send to a tuner, especially since you know that in the absence of paid hours, the tuner does not resolve issues. What is your help? Tell me specifically - which menu item to go to, where to look, what to fix. We have different concepts of the word "exhausting".
2. "Perhaps", "some action" - this is also not help. I can also make recommendations to users of the OB - perhaps some action did something. The universal answer is nothing
3. We do not have such a user
2. "Perhaps", "some action" - this is also not help. I can also make recommendations to users of the OB - perhaps some action did something. The universal answer is nothing
3. We do not have such a user
12.11.2020, 09:08
Original comment available on version: ru
1. I can answer specific, well-defined questions. You did not switch the process to the desired stage, it did not go there - the actions did not work out. Everything is as it should be
2. Ok. The process was in the status https://crm.smartid.com.ua/admin/shop/workflowstatus/97/action/new/ . There is the action "Set the stage term" + "Switch the stage after the expiration of the stage". After switching to this stage, 2 days have passed and the stage switching action has been triggered. It fires on behalf of the author or responsible process. The action according to the settings transferred the process to you here https://crm.smartid.com.ua/admin/shop/workflowstatus/98/action/new/. At this stage, there is an action of sending SMS, respectively, SMS was sent.
3. https://crm.smartid.com.ua/admin/shop/users/1/
2. Ok. The process was in the status https://crm.smartid.com.ua/admin/shop/workflowstatus/97/action/new/ . There is the action "Set the stage term" + "Switch the stage after the expiration of the stage". After switching to this stage, 2 days have passed and the stage switching action has been triggered. It fires on behalf of the author or responsible process. The action according to the settings transferred the process to you here https://crm.smartid.com.ua/admin/shop/workflowstatus/98/action/new/. At this stage, there is an action of sending SMS, respectively, SMS was sent.
3. https://crm.smartid.com.ua/admin/shop/users/1/
13.11.2020, 13:02
Original comment available on version: ru
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