Incorrect operation of automatic action
Good afternoon!
The automatic action "Create a process based on a missed call" is configured, which should move the task to the "Called" stage if the client called himself.
But, this function does not work.
Here is an example:
The call took place at 10.06:
https://prnt.sc/uzntyt
At 10.30 the task is still hanging:
https://prnt.sc/uzntgs
Original question is available on version: ru
The automatic action "Create a process based on a missed call" is configured, which should move the task to the "Called" stage if the client called himself.
But, this function does not work.
Here is an example:
The call took place at 10.06:
https://prnt.sc/uzntyt
At 10.30 the task is still hanging:
https://prnt.sc/uzntgs
Answers:
action checks events for the last 2 hours
and you got a call back the next day
so it did nothing with the process
and you got a call back the next day
so it did nothing with the process
15.10.2020, 19:50
Original comment available on version: ru
And how to make the process go to the "Phoned" stage in such a case?
16.10.2020, 10:03
Original comment available on version: ru
Torbin Elena
Client wrote:
And how to make the process go to the "Phoned" stage in such a case?
you can refine the setting for how many hours to take calls into account and indicate there, for example, 48
then in fact everything will be as you want
by time 1h
16.10.2020, 10:05
Original comment available on version: ru
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