When creating a BP from a letter, the file is not attached
Есть необходимость в работе с бизнес-процессами?
Нужно производить отправку писем прямо с процесса?
Это доступно в последней версии системы - рекомендуем ознакомиться с ней! Установить последнюю версию системы
Нужно производить отправку писем прямо с процесса?
Это доступно в последней версии системы - рекомендуем ознакомиться с ней! Установить последнюю версию системы
Good afternoon!
The action in the automation "Turn a letter into a process" is configured
and when creating a BP from a letter (with a file), there is no file in the BP itself, it is lost somewhere along the way (
I also noticed that two letters are created in my events:
1. from sender to sender for some reason,
2. from the sender to the recipient.
https://prnt.sc/uyb4u7
the same thing happens with the answer to the letter https://prnt.sc/uyb5te
Please tell me what needs to be done to make it work correctly?
Original question is available on version: ru
The action in the automation "Turn a letter into a process" is configured
and when creating a BP from a letter (with a file), there is no file in the BP itself, it is lost somewhere along the way (
I also noticed that two letters are created in my events:
1. from sender to sender for some reason,
2. from the sender to the recipient.
https://prnt.sc/uyb4u7
the same thing happens with the answer to the letter https://prnt.sc/uyb5te
Please tell me what needs to be done to make it work correctly?
Answers:
1. You have configured mail forwarding or sending copies of the letter to the 2nd mail - that's why you see duplicate letters in the events. Check your mail server
2. Regarding the file, it is difficult to say without an example what kind of file it is - it could not pass the validation check and therefore was not added
2. Regarding the file, it is difficult to say without an example what kind of file it is - it could not pass the validation check and therefore was not added
13.10.2020, 23:36
Original comment available on version: ru
Ustimenko Igor OneBox CTO wrote:
1. You have configured mail forwarding or sending copies of the letter to the 2nd mail - that's why you see duplicate letters in the events. Check your mail server
Good afternoon, the mailer checked everything is in order, there are no transfers or folders
16.10.2020, 10:17
Original comment available on version: ru
Margarita Lutsenko wrote:
Good afternoon, the mailer checked everything is in order, there are no transfers or folders
you need to look at the mail server
16.10.2020, 18:00
Original comment available on version: ru
Ustimenko Igor OneBox CTO wrote:
Margarita Lutsenko wrote:
Good afternoon, the mailer checked everything is in order, there are no transfers or folders
you need to look at the mail server
on the mail server, the admin says that everything is fine, what should I do?
23.10.2020, 11:46
Original comment available on version: ru
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