Separating tabs in the "Process Comments Feed" block by event types
Good day!
It would be very convenient to be able to filter or display separate tabs in the "Process Comments Feed" block by record types, for example:
a separate tab just for user comments,
a separate tab only for changes in the process (changing statuses, automation, etc.),
maybe a tab for voice messages.
Now, with a large number of events in the process, it is difficult to quickly navigate where exactly an important comment was made or when the status changed.
Is there a plan to implement such a revision? If not, please estimate the approximate cost and timing.
Thank you!
Original question is available on version: ua
It would be very convenient to be able to filter or display separate tabs in the "Process Comments Feed" block by record types, for example:
a separate tab just for user comments,
a separate tab only for changes in the process (changing statuses, automation, etc.),
maybe a tab for voice messages.
Now, with a large number of events in the process, it is difficult to quickly navigate where exactly an important comment was made or when the status changed.
Is there a plan to implement such a revision? If not, please estimate the approximate cost and timing.
Thank you!
Answers:
Specify what exactly is missing here? Changes separately, comments separately, events separately...
02.06.2025, 16:57
Original comment available on version: ru
Yes, indeed, at first glance, all tabs can be displayed separately, but the program does not record these tabs and, as I understand it, does not sort event types by tabs, but displays tabs on those "Comment Feed" pages where these comments are present.
For example, in the process of 37 pages "Comment Feeds" (all in chronological order, added comments, changes in the process or in subprocesses, etc.), the manager wants to find data on negotiations, on the first page there is no Comments tab, there is only Changes because it is filled only with changes or other actions in the process or in subprocesses, and on page 37 the Comments tab appears where there are actually comments added by users, which are separated from other events in the tab. Thus, in order for the manager to read all added comments, he must scroll through all available "Comment Feeds" pages, because on any of them a comment may be added, for which the Comments tab will appear.
The question is whether it is possible to fix the Comments tab so that all added comments are grouped if there are more than one page.
When I remove the display of changes by process or subprocess in the settings, the "Comment Feed" becomes empty altogether.
For example, in the process of 37 pages "Comment Feeds" (all in chronological order, added comments, changes in the process or in subprocesses, etc.), the manager wants to find data on negotiations, on the first page there is no Comments tab, there is only Changes because it is filled only with changes or other actions in the process or in subprocesses, and on page 37 the Comments tab appears where there are actually comments added by users, which are separated from other events in the tab. Thus, in order for the manager to read all added comments, he must scroll through all available "Comment Feeds" pages, because on any of them a comment may be added, for which the Comments tab will appear.
The question is whether it is possible to fix the Comments tab so that all added comments are grouped if there are more than one page.
When I remove the display of changes by process or subprocess in the settings, the "Comment Feed" becomes empty altogether.
03.06.2025, 10:29
Original comment available on version: ua
Commentary is available in ua and not yet translated to the current language.
03.06.2025, 10:33
The block has such an option. That is, you can choose which types to display. And, for example, make a separate tab in the order specifically for comments and put a block there with such a setting, so you will see only the list of comments. This is like a solution to the problem here and now, just at the cost of a separate tab.
It is also possible to make it so that all types are displayed at once (even if they are on another page) as a setting in the block, and when clicking on them, a request is sent to the box and only the latest events of the selected type are received (for example, when clicking on comments, the last 50 comments will be displayed, no matter what pages they are on). This will probably take about 6 hours.
It is also possible to make it so that all types are displayed at once (even if they are on another page) as a setting in the block, and when clicking on them, a request is sent to the box and only the latest events of the selected type are received (for example, when clicking on comments, the last 50 comments will be displayed, no matter what pages they are on). This will probably take about 6 hours.
03.06.2025, 11:06
Original comment available on version: ru
Thanks for the idea, I'll set up a separate tab!
03.06.2025, 12:19
Original comment available on version: ua
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