procedure not working
I created a procedure when editing, which should write a value to an additional field of the process, provided that the order and the source are Rozetka and the form of payment is Online, but the field is permanently empty after the procedure is triggered. I tried to change the values and names of the fields, the format of the field in which we write, nothing helps
https://andser.crm-onebox.com/admin/shop/workflow/14/procedure/67/?status=2
Original question is available on version: ru
https://andser.crm-onebox.com/admin/shop/workflow/14/procedure/67/?status=2
Answers:
Good afternoon. Try to insert the id of the process source instead of Rozetka.
04.01.2022, 09:38
Original comment available on version: ru
Father Frost
OneBox production wrote:
Good afternoon. Try to insert the id of the process source instead of Rozetka.
The fact is that it doesn’t matter what I write there, even if I just set the condition that the Name of the payment method is Online payment, the procedure does not work
04.01.2022, 10:51
Original comment available on version: ru
You can follow my advice or reject it and not try to solve your problem - the choice is yours.
04.01.2022, 10:59
Original comment available on version: ru
Father Frost
OneBox production wrote:
You can follow my advice or reject it and not try to solve your problem - the choice is yours.
As far as I understand, the source id is the number in the list of order sources (as on the 1st screen), and should it be written in the field that I marked on the 2nd screen?
04.01.2022, 11:13
Original comment available on version: ru
Father Frost
OneBox production wrote:
right
Does not work
Here is the procedure https://andser.crm-onebox.com/admin/shop/workflow/14/procedure/67/?status=2
Here is the order https://andser.crm-onebox.com/admin/customorder/order/180125/edit/
04.01.2022, 11:27
Original comment available on version: ru
For the "Formula" field, the calculation of the value according to the mathematical formula is triggered. In action, you need to modify the checkbox "Do not calculate by formula" or so that the value is taken from the order's additional field with the String type, for example - then the calculation should not work and the value will simply be replaced.
04.01.2022, 12:29
Original comment available on version: ru
Father Frost
OneBox production wrote:
For the "Formula" field, the calculation of the value according to the mathematical formula is triggered. In action, you need to modify the checkbox "Do not calculate by formula" or so that the value is taken from the order's additional field with the String type, for example - then the calculation should not work and the value will simply be replaced.
And why does this procedure work without modifications?
https://andser.crm-onebox.com/admin/shop/workflow/14/procedure/62/?status=2
04.01.2022, 13:15
Original comment available on version: ru
Of the differences, I see only in this procedure 2 lines in "If the conditions above are met", perhaps this somehow affects
04.01.2022, 14:17
Original comment available on version: ru
Father Frost
OneBox production wrote:
Of the differences, I see only in this procedure 2 lines in "If the conditions above are met", perhaps this somehow affects
Everything was easier. In this procedure, in the Formula column, you cannot write words separated by a space; in this case, it writes the value of the formula as a space.
04.01.2022, 19:33
Original comment available on version: ru
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