Does not process the action Change the stage of processes if there was a call with a client
Good morning.
There are processes that are created from a missed call from the client, if after that there was a call to the client - by the action once a minute we switch the process to another stage.
Using the example https://crm.ohrana.ua/admin/customorder/obrashchenie-klienta/2758093/edit/, the process was created from a missed call at 15-35, at 15-55 the call with the client took place (duration 27 seconds). At the same time, the automation action once a minute did not work, here are its settings . At the stage where we are trying to switch, there are no actions blocking the switch . There are many such hung processes, although previously the settings worked. Tell me, what's the problem here? Is it a bug or is there a setting somewhere?
Original question is available on version: ru
There are processes that are created from a missed call from the client, if after that there was a call to the client - by the action once a minute we switch the process to another stage.
Using the example https://crm.ohrana.ua/admin/customorder/obrashchenie-klienta/2758093/edit/, the process was created from a missed call at 15-35, at 15-55 the call with the client took place (duration 27 seconds). At the same time, the automation action once a minute did not work, here are its settings . At the stage where we are trying to switch, there are no actions blocking the switch . There are many such hung processes, although previously the settings worked. Tell me, what's the problem here? Is it a bug or is there a setting somewhere?
Answers:
You run the action once every 1 minute, in fact, calls for 1 minute are checked - what is the probability that the cron runs longer than 1 minute and the next time you start it, you may not receive the necessary events? :)
Try to specify at least 5 minutes, I think it should help
Try to specify at least 5 minutes, I think it should help
29.12.2021, 13:07
Original comment available on version: ru
Does not help. On the example of the process https://crm.ohrana.ua/admin/customorder/obrashchenie-klienta/2767112/edit/ , the call to the client took place at 09-40,
initially set 5 minutes, the process did not fly into Answered. Attempt 2 - at 09-47 changed to 10 minutes in action so that the action still processes this process. Just changed it to 20 minutes at 09-55 and still nothing
initially set 5 minutes, the process did not fly into Answered. Attempt 2 - at 09-47 changed to 10 minutes in action so that the action still processes this process. Just changed it to 20 minutes at 09-55 and still nothing
30.12.2021, 09:59
Original comment available on version: ru
processes are switched, but there are also such https://crm.ohrana.ua/admin/customorder/obrashchenie-klienta/2771269/edit/
there is no arrow for manual transition between these stages (between missed and answered), there is also no call that took place at that time. How did the process go to Answered?
there is no arrow for manual transition between these stages (between missed and answered), there is also no call that took place at that time. How did the process go to Answered?
04.01.2022, 13:13
Original comment available on version: ru
Good afternoon. The situation has not changed, now there are processes that switch to Answered without answering the call. For example https://crm.ohrana.ua/admin/customorder/obrashchenie-klienta/2781301/edit/ there was an attempt to call the client at 2022-01-11 09:40:01 but it was unsuccessful, the call duration was 0 minutes, with the process switched to Answered. Please check
11.01.2022, 10:13
Original comment available on version: ru
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