There is 100% payment but boxing does not see it
Good afternoon. Process https://crm.kupistul.ua/admin/customorder/zakaz-klienta/63591/edit/ at the stage Order issued and paid for, the action Prohibit transition to the stage http://joxi.ru/12MRbejTwEQG8A, payment verification is set. In the specified example, 100% is paid, but when trying to go to an error occurred. That is, boxing does not see payment from the client. Please check what is the problem?
Original question is available on version: ru
Answers:
Your calculation takes into account the payment in the subprocess of the order to the supplier https://crm.kupistul.ua/admin/customorder/zakaz-postavshchiku/63592/edit/ - so the amount of payment for the order is less than the payment.
As a solution option - at the necessary stages of the business process, you can add the action "Ignore payments of subprocesses" - and then at these stages only payments of the current process will be taken into account.
As a solution option - at the necessary stages of the business process, you can add the action "Ignore payments of subprocesses" - and then at these stages only payments of the current process will be taken into account.
28.09.2021, 15:24
Original comment available on version: ru
Now an action has already been added to the process, but I thought that if the setting Take into account payments of subprocesses when calculating process obligations is not enabled, they are not taken into account anyway.
How does the setting Include payments of subprocesses when calculating process obligations work then?
How does the setting Include payments of subprocesses when calculating process obligations work then?
28.09.2021, 15:50
Original comment available on version: ru
Irina wrote:
Now an action has already been added to the process, but I thought that if the setting Take into account payments of subprocesses when calculating process obligations is not enabled, they are not taken into account anyway.
How does the setting Include payments of subprocesses when calculating process obligations work then?
Well, duck, you compare in the process not obligations, but the amount of payment - and it is considered according to its own principle.
28.09.2021, 16:06
Original comment available on version: ru
Tyndyk Maxim Vadimovich
OneBox production
Administrator wrote:
Irina wrote:
Now an action has already been added to the process, but I thought that if the setting Take into account payments of subprocesses when calculating process obligations is not enabled, they are not taken into account anyway.
How does the setting Include payments of subprocesses when calculating process obligations work then?
Well, duck, you compare in the process not obligations, but the amount of payment - and it is considered according to its own principle.
well, yes, you are right. Thanks
28.09.2021, 16:42
Original comment available on version: ru
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