The process passed by api was not created in Box
Good afternoon
Today, an order http://joxi.ru/EA4YgKvsvGb4jr was sent to box, but the process was not created, the order was generated twice by the client and there are two of them in the logs in a row
I don’t see any problems in the transferred values, when the request was launched through the browser, the process was created, tell me why it wasn’t created at 17-02?
Thanks
Original question is available on version: ru
Today, an order http://joxi.ru/EA4YgKvsvGb4jr was sent to box, but the process was not created, the order was generated twice by the client and there are two of them in the logs in a row
I don’t see any problems in the transferred values, when the request was launched through the browser, the process was created, tell me why it wasn’t created at 17-02?
Thanks
Answers:
Good afternoon. Any request in the api gives a response after processing, in which everything is written ok or an error occurred. To find out what happened and why the process was not created, you need to send the same request from the same platform in the same form and look at the response. We can also add logs from our side so that the response to the request is written in them, it will take about 1 hour per api method.
29.07.2021, 10:56
Original comment available on version: ru
Yes, but getting this information from the admin is more difficult than from you) Thanks for the information
Tell me also, we are now connecting via api from the user https://crm.kupistul.ua/admin/shop/users/1494/, and we take a license, we wanted to replace it with apiuser (without a license), but I don’t find such a user in Box, maybe they deleted it, how can i find it?
Now there are no problems with licenses, but still for the future
Thanks
Tell me also, we are now connecting via api from the user https://crm.kupistul.ua/admin/shop/users/1494/, and we take a license, we wanted to replace it with apiuser (without a license), but I don’t find such a user in Box, maybe they deleted it, how can i find it?
Now there are no problems with licenses, but still for the future
Thanks
29.07.2021, 12:02
Original comment available on version: ru
Irina wrote:
Yes, but getting this information from the admin is more difficult than from you) Thanks for the information
you are probably doing something wrong if it is difficult for you to receive information from your employee.
https://crm.kupistul.ua/admin/shop/users/1948/ here is the api user
29.07.2021, 12:18
Original comment available on version: ru
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