The EH number of New Mail is not transmitted from OneBox to Prom.Ua

Hello. We re-requested the transfer of TTN to prom.ua - according to the documentation https://public-api.docs.prom.ua/#/Delivery/post_delivery_save_declaration_id, we received the response {"status":"success"} - that is, the TTN must be transferred and updated. Please check on the promo, and our next steps are: 1. if the TTH has been updated - then we will need a test process, on which we will check directly during the initial switching for an error from Prom.ua or a problem with the transfer on our part 2. if the TTN has not been updated, it will be necessary to write this question to technical support, why, when using the above documentation method, the invoice number is not updated

On one order, TTN was transferred was transferred, on others it was not. https://prnt.sc/v2eq5w https://prnt.sc/v2erac

[quote] Tyndyk Maxim Vadimovich Administrator wrote: Please check on the promo, and our next steps are: 1. if the TTH has been updated - then we will need a test process, on which we will check directly during the initial switching for an error from Prom.ua or a problem with the transfer on our part [/quote] Create a test process

[quote] Gorbach Vitaly wrote: On one order, TTN was transferred was transferred, on others it was not. https://prnt.sc/v2eq5w https://prnt.sc/v2erac [/quote] Then we need a test process where we can first switch to the above status to check if there is a problem.

Test order https://rybalkashop.com.ua/admin/customorder/order/51527/edit/

[quote] Tyndyk Maxim Vadimovich Administrator wrote: Test order https://rybalkashop.com.ua/admin/customorder/order/51527/edit/ [/quote] Test process created https://rybalkashop.com.ua/admin/customorder/order/51527/edit/

[quote] Tyndyk Maxim Vadimovich Administrator wrote: [quote] Gorbach Vitaly wrote: On one order, TTN was transferred was transferred, on others it was not. https://prnt.sc/v2eq5w https://prnt.sc/v2erac [/quote] Then we need a test process where we can first switch to the above status to check if there is a problem. [/quote] Test process created https://rybalkashop.com.ua/admin/customorder/order/51527/edit/

[quote] Tyndyk Maxim Vadimovich Administrator wrote: The EH number of New Mail is not transmitted from OneBox to Prom.Ua [/quote] The EH number of New Mail is not transmitted from OneBox to Prom.Ua The test process was created yesterday https://rybalkashop.com.ua/admin/customorder/order/51527/edit/

[quote] Gorbach Vitaly wrote: The EH number of New Mail is not transmitted from OneBox to Prom.Ua The test process was created yesterday https://rybalkashop.com.ua/admin/customorder/order/51527/edit/ [/quote] Now in the specified order there is no TTN number. Accordingly, nothing is transmitted. We need a process with a TTN number - can we fill in a "random" one?

[quote] Tyndyk Maxim Vadimovich wrote: Now in the specified order there is no TTN number. Accordingly, nothing is transmitted. We need a process with a TTN number - can we fill in a "random" one? [/quote] When sending without TTN, we get an error that there is no invoice number. When trying to use TTN from the process specified in the topic description, we get the error "The declaration number is already attached to another order." I can assume that either there was a similar situation with the previously indicated process, or some other checks that are not known to us are taking place on the Prom side, which also give an error and do not record TTN. Actually, for further tests, it is necessary that the TTN number be indicated in the process, which is not duplicated with other processes.

To issue a TTN, it was necessary to go to the "Issue a TTN" stage. There is already a TTN in the test process http://prntscr.com/v40kqm Test process https://rybalkashop.com.ua/admin/customorder/order/51527/edit/

Another test process was created for verification https://rybalkashop.com.ua/admin/customorder/order/51537/edit/ To issue a TTN, you need to go to the "Issue a TTN" stage http://prntscr.com/v40qf6

[quote] Tyndyk Maxim Vadimovich Administrator wrote: Another test process was created for verification https://rybalkashop.com.ua/admin/customorder/order/51537/edit/ To issue a TTN, you need to go to the "Issue a TTN" stage http://prntscr.com/v40qf6 [/quote] Another test process was created for verification https://rybalkashop.com.ua/admin/customorder/order/51537/edit/ To issue a TTN, you need to go to the "Issue a TTN" stage http://prntscr.com/v40qf6

[quote] Tyndyk Maxim Vadimovich Administrator wrote: [quote] Gorbach Vitaly wrote: On one order, TTN was transferred was transferred, on others it was not. https://prnt.sc/v2eq5w https://prnt.sc/v2erac [/quote] Then we need a test process where we can first switch to the above status to check if there is a problem. [/quote] There are already two test processes: https://rybalkashop.com.ua/admin/customorder/order/51527/edit/ TTN has already been issued here. In this test order https://rybalkashop.com.ua/admin/customorder/order/51537/edit/ TTN is not issued. You can issue TTN yourself for verification. To do this, go to the "Issue TTN" stage http://prntscr.com/v40qf6 , the TTN will be created and the process will go to the "Delivered" stage, and the TTN should be transferred from OneBox using the automatic action "PromUA / Save the delivery declaration number of the current process" at Prom.Ua. What else do I need to do?

[quote] Tyndyk Maxim Vadimovich Administrator wrote: [quote] Gorbach Vitaly wrote: In this test order https://rybalkashop.com.ua/admin/customorder/order/51537/edit/ TTN is not issued. You can issue TTN yourself for verification. To do this, go to the "Issue TTN" stage http://prntscr.com/v40qf6 , the TTN will be created and the process will go to the "Delivered" stage, and the TTN should be transferred from OneBox using the automatic action "PromUA / Save the delivery declaration number of the current process" at Prom.Ua. What else do I need to do? [/quote] We get the error "Express waybill does not exist" - apparently, Prom checks immediately whether such an EN exists on Nova Poshta - and it does not exist immediately after its creation. As an option - it may make sense to make some kind of pause in the form of switching stages between actions (for example, we created TTN, and after N time we switch to Delivered, where the transfer will be) - I recommend that you check with Nova Poshta and Prom, what is there should be a delay so that some see the EN of others. Well, either do the above action so that it works once a minute (perhaps with the setting of how many minutes to try to send TTN to Prom), with a check whether it was sent - and then being on the status, for example, it will be possible every 15 minutes to try to send TTN to Prom, until we will not send - but this is a revision of 2 hours [/quote] OK. Now let's check. Created TTN and in 15 minutes I will send through the automatic action "PromUA / Save the number of the current process delivery declaration" I will transfer the TTN to Prom.Ua.

[quote] Tyndyk Maxim Vadimovich Administrator wrote: As an option - it may make sense to make some kind of pause in the form of switching stages between actions (for example, we created TTN, and after N time we switch to Delivered, where the transfer will be) - I recommend that you check with Nova Poshta and Prom, what is there should be a delay so that some see the EN of others. [/quote] This way works.

[quote] Gorbach Vitaly wrote: This way works. [/quote] As I understand it, they found a solution to the issue, another - I also provided an assessment.

Yes, through an intermediate stage - it works.