Component «Webitel»

In modern companies, where customer service plays a crucial role, the effective operation of the contact center becomes a key factor of success. It is important for operators to respond quickly to requests, and for managers to control the quality and efficiency of communications. That is why a separate component based on Webitel has been implemented in OneBox OS, which allows you to automate the main processes of the contact center without the need for complex and lengthy integrations.

This component provides ease of use, flexible customization for business processes and stable operation within a single OneBox OS ecosystem. It is designed to increase the speed of call processing, improve interaction with customers and simplify the work of operators, while maintaining full control over all contacts and communication history.

Component capabilities:

• make outgoing calls (click-to-call);
• automatic loading and saving in the system of the fact of the call and its audio recording;
• a pop-up window is displayed for incoming and outgoing calls, the interface of which can be customized to suit your needs.