Component «HelpCrunch»

The component allows you to integrate OneBox OS with the HelpCrunch platform, providing convenient and effective management of communication with customers. Thanks to the automation of message processing and centralized management of requests, you can increase the level of service and speed of response.

Component capabilities:

• Mass mailings: sending messages to contacts and customers of business processes;
• Displaying events by message: all important communications are available directly on the main page;
• Connecting multiple HelpCrunch accounts: the ability to work with multiple accounts simultaneously;
• Importing messages from customers into OneBox OS: saving the entire history of correspondence in CRM;
• Automatic sending of messages at the stages of business processes: automation of communication for effective interaction with customers;
• Unified chat in processes: communicating with customers directly in the process card without the need to switch between systems.

Advantages:

• Reducing the time for processing requests;
• All requests in a single window;
• Improve customer service and satisfaction;
• Optimize sales and support.

Connect the component and improve customer interaction today!