Errors when mass sending sms
Good day!
https://ceylon.crm-onebox.com/app/sms-alphasms/?page=8
When mass sending messages via Alfasms, an error stage appears on some numbers and the SMS is not sent to the client.
What causes this error?
Original question is available on version: ua
https://ceylon.crm-onebox.com/app/sms-alphasms/?page=8
When mass sending messages via Alfasms, an error stage appears on some numbers and the SMS is not sent to the client.
What causes this error?
Answers:
Good evening
An error when sending a message can occur for several reasons: it can be either an incorrect number of the recipient or insufficient funds on the balance in the service
An error when sending a message can occur for several reasons: it can be either an incorrect number of the recipient or insufficient funds on the balance in the service
24.07.2024, 17:28
Original comment available on version: ua
Try sending to numbers in international format, i.e. 380....
To do this, you need to change the auto-formatting of phone numbers https://ceylon.crm-onebox.com/app/contact/settings/phone_auto_format/. Now there is very strange behavior: 380xxxxxxxxx formats to 0xxxxxxxxx, why is this?
To do this, you need to change the auto-formatting of phone numbers https://ceylon.crm-onebox.com/app/contact/settings/phone_auto_format/. Now there is very strange behavior: 380xxxxxxxxx formats to 0xxxxxxxxx, why is this?
24.07.2024, 17:38
Original comment available on version: ru
https://sms-pub.s3.eu-central-1.amazonaws.com/frontend/integration/file/xml.api....
the documentation shows examples in the +380 format
If I were you, I would clarify with technical support the supported phone number formats when sending SMS, perhaps formatting from 0 to 380 as indicated above will be sufficient
the documentation shows examples in the +380 format
If I were you, I would clarify with technical support the supported phone number formats when sending SMS, perhaps formatting from 0 to 380 as indicated above will be sufficient
25.07.2024, 09:41
Original comment available on version: ua
Thank you all for the answers!
Autoformatting was configured by the integrator, it seems, for Binotel.
AlfaSMS technical support confirmed that the "380" format is suitable, "+" is not needed. Made appropriate changes.
https://ceylon.crm-onebox.com/app/contact/settings/phone_auto_format/
Now all messages with the status "waiting to be sent" have been sent.
How to filter customers who did not receive SMS and the process ended with "error" status?
I want to send them a message again.
Autoformatting was configured by the integrator, it seems, for Binotel.
AlfaSMS technical support confirmed that the "380" format is suitable, "+" is not needed. Made appropriate changes.
https://ceylon.crm-onebox.com/app/contact/settings/phone_auto_format/
Now all messages with the status "waiting to be sent" have been sent.
How to filter customers who did not receive SMS and the process ended with "error" status?
I want to send them a message again.
25.07.2024, 12:39
Original comment available on version: ua
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