problem with entering two-factor authentication code from a browser on a smartphone
Hello. We are trying to log in to the system on a tablet (smartphone) from the Google Chrome browser (we also tried safari). After entering the login password, a window for entering the password code appears (two-factor authentication is enabled). When you try to enter the code, incomprehensible transitions occur, the register shift but the code is not entered ... tell me why?
Original question is available on version: ru
Answers:
Unfortunately, based on your description, I can't fully understand what's going on.
Is it possible to show the problem either with screenshots or take a video of the screen?
Is it possible to show the problem either with screenshots or take a video of the screen?
16.03.2021, 17:32
Original comment available on version: ru
here is a video from a smartphone
entered code 35
and it is entered on the screen, see how ... the first entered character is overwritten ...
entered code 35
and it is entered on the screen, see how ... the first entered character is overwritten ...
17.03.2021, 12:06
Original comment available on version: ru
Please clarify - is this repeated on several different mobile devices or only on one?
17.03.2021, 15:31
Original comment available on version: ru
This is repeated on different mobile devices, on different OS Android and IOS
17.03.2021, 15:38
Original comment available on version: ru
We'll take it up for discussion. If there is any result - we will report in this thread.
17.03.2021, 15:44
Original comment available on version: ru
Well thank you. There is a problem with entering the confirmation code ...
17.03.2021, 15:48
Original comment available on version: ru
Please join the conversation. If you have something to say - please write a comment. You will need a mobile phone and an SMS code for identification to enter.
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