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Unable to re-register box

The demo box was registered back in July. After 14 days it was deactivated. Now the user wants to re-register the box for the same data, but it says that such a user already exists. When recovering passwords, with new ones, the system writes that such a box does not exist.
How to act in such a situation? Can't register demo access for old data?
Original question is available on version: ru

Answers:

When registering a new OneBox name, you need to specify a new domain name - Have you tried using a new domain name ?
03.09.2020, 13:49
«Один юрист із портфелем у руках награбує більше, ніж банда автоматників» Original comment available on version: ru


Chizhik Alexander Sergeevich
Administrator wrote:
When registering a new OneBox name, you need to specify a new domain name - Have you tried using a new domain name ?

Yes, they indicated a different domain name. And anyway, this window appears: http://joxi.ru/Vm685ZkTvz7alA
03.09.2020, 14:03
Original comment available on version: ru

log in to the site and order a demo (for example, on the main page of the site) - everything works - just checked http://prntscr.com/uav0gm
03.09.2020, 15:20
«Один юрист із портфелем у руках награбує більше, ніж банда автоматників» Original comment available on version: ru

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