Warranty from OneBox on the performance of the system itself

And if the licenses are redeemed, the system is on the client's server, and the error occurred in the system itself (does not apply to new improvements and functionality settings).

[quote] Miroshnichenko Maxim Alexandrovich OneBox CEO wrote: If OneBox is installed on the client's server, then the responsibility for maintaining the server, that it has enough space, RAM, backups (backups), etc., is COMPLETELY on the client. Like all the consequences of these problems. Fully. We take no responsibility at all if the client has access to the code and/or the software is installed on his server. [/quote] In this case, can OneBox provide customers with instructions/descriptions/recommendations for server maintenance? I’ll explain why this is, we take a standard box, perform some operations in bulk, for example, we export 100,000 contacts, very often such bulk operations are not performed, because. the developers answer "it is necessary to add memory" or make some other minor settings on the server, but the client cannot do this (including the system administrator of the client), because we do not have any instructions, that is, in fact, the client cannot fully service his server himself.

[quote] And if the licenses are redeemed, the system is on the client's server, and the error occurred in the system itself (does not apply to new improvements and functionality settings). [/quote] An error is if the user clicked something and the system clearly shows him "error! blah blah blah". As long as there is no "error" message, it is not an error. If the user clicked something and nothing happened - this is just a question for now, it may become a mistake, or it may not. If the user clicked on something and something happened that the user did not expect - this is a question of "how does it work" and in 99% of cases this will not be a mistake. By default: not our server - not our problems. Therefore, we incline everyone to the cloud, it is interesting for us that everything works there and the client is satisfied.

[quote] In this case, can OneBox provide customers with instructions/descriptions/recommendations for server maintenance? [/quote] Unfortunately, we cannot. It's all about the procedure "How do we understand that something is missing on the server?" 1. The client sends the question "I can't export contacts". 2. We don’t know what happened, whether we changed something on the server or didn’t change it (it’s useless to ask the client, he will answer “we didn’t touch anything”, and the server updated itself), all of a sudden there is a bug in the OneBox software that manifests itself precisely in this combination of parameters, version of OneBox and software on the server (this happens, it is impossible to level such situations to 0). 3. We run the export with exactly the same parameters as the client, on the client's server, and look at what happens in the code (namely in the code), and as a result of the debug we get an error. Due to this error, the developer (not the system administrator!) understands that we have one of the options: - bug (and fixes it) - a problem with the software on the server (and passes the ticket to our system administrator or client's system administrator) - a problem with the hardware of the software (unsubscribes to the client, for example, "not enough memory"). Everything would be on our cloud - the client would simply receive the information "Solved" and that's it, without details. If a client wants to maintain his server himself and understand what is missing, then his employee (system administrator) will have to become a OneBox Certified Developer so that he can debug the system. Typically, this training takes 6 months. and higher. So it goes.