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Won't enter box error

Good afternoon.
For unknown reasons, he does not let him into boxing. Error
"Your OneBox license has reached the maximum number of sessions: 0"
Original question is available on version: ru

Answers:

Вылданов Ильшат
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We didn’t update 3 licenses for Onebox OS, they never did any manipulations with the code, they didn’t even go to the server, they didn’t do anything at all. What is the problem.
04.10.2022, 08:55
Original comment available on version: ru

Good afternoon.
You have a problem with the domain, maybe you didn't renew it or there are problems with NS servers.
Your domain does not return the server's IP, so the system was unable to verify your licenses.
nslookup mayki.kz
;; connection timed out; no servers could be reached
nslookup -type=ns mayki.kz
;; connection timed out; no servers could be reached
Contact your domain name registrar.
04.10.2022, 10:25
Original comment available on version: ru

I check everything is fine ping returns the ip of the server, change the dns of the server, as the support of the current one answered that everything is ok with them.
04.10.2022, 11:02
Original comment available on version: ru

You asked why there are no licenses, I answered you what is the reason.

Vyldanov Ilshat wrote:
The support of the current one answered that everything is ok with them.

Your domain is managed by NS servers:
mayki.kz 86400 IN NS ns2.jino.ru.
mayki.kz 86400 IN NS ns1.jino.ru.
mayki.kz 86400 IN NS ns4.jino.ru.
mayki.kz 86400 IN NS ns3.jino.ru.
With these servers, not everything is fine, at least they do not respond from Germany and this is enough to cause problems.
04.10.2022, 11:55
Original comment available on version: ru

Вылданов Ильшат
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Tasun Sergey Vladimirovich
OneBox production wrote:

Good afternoon. Previously, the error disappeared after changing NS servers.
Everything became great.
But now again the same error.
What to do again to change NS?
31.01.2023, 07:25
Original comment available on version: ru

Вылданов Ильшат
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Good afternoon.
The problem has hit us again. box.mayki.kz
What is the problem with its frequent occurrence?
How can this be done qualitatively?
10.05.2023, 14:34
Original comment available on version: ru

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