You have a document viewer block that displays documents in PDF format
There are 3 documents in this process. according to the template
https://ukrpromspec.com.ua/admin/shop/document/templates/17/control/The template contains an icon with an incorrect link, which is why when trying to read this image, it spends too much time and crashes on a timeout
If you need to display the logo here, then you need to correct the variable in the document template with src="
http://ukrpromspec.onebox-system.com/admin/shop/document/templates/17/control/{ image}" with src="{image}"
If the logo is not needed, then it is better to completely remove this tag with a variable
In the existing documents of this process, should you display or remove the logo so that the process opens?